Technical Customer Success & Deployment Lead | Contract | Remote US
TypeContract
LocationUnited States
Posted2 hours ago
About us:
Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients. Our founders and team members have industry experience and have held senior positions in a wide variety of companies – from emerging startups to large Fortune 50 firms – and we have taken our combined experiences and developed a unique approach that is supported by the principles of deep expertise, integrity, transparency, and dependability.
The Role:
We are looking for a Technical Customer Success & Deployment Lead for a project based assignment to turn committed pilots and customer deployments into successful implementations, measurable adoption, and long-term product value.
This is a customer-facing, enterprise-oriented role that sits at the intersection of customer success, implementation, technical delivery, product, and engineering.
You will own the operating relationship once an opportunity becomes a committed pilot or deployment. That includes onboarding, readiness, implementation planning, stakeholder coordination, adoption, issue triage, escalations, and ensuring customer feedback makes its way back into the product organization.
This is not a traditional support role or a quota-carrying sales position. You will be responsible for creating structure around complex customer deployments while protecting engineering teams from fragmented or unmanaged customer requests.
Key Responsibilities:
Own the customer operating cadence from pilot kickoff through deployment, adoption, and final pilot decision
Build and manage implementation plans, readiness checklists, milestones, dependencies, success criteria, and ownership matrices
Lead customer kickoffs and recurring deployment and status meetings
Coordinate dependencies across customers, GTM, Product, Partner Engineering, Security, Legal, and engineering delivery teams
Ensure each deployment has clear owners, timelines, risks, escalation paths, and measurable success criteria
Track customer usage, adoption, product health, risks, decisions, commitments, incidents, and follow-up actions
Surface blockers early and drive accountability across internal and external stakeholders
Triage customer issues into the appropriate category, including support, configuration, integration, product defect, roadmap request, or commercial discussion
Route technical and product issues to the correct internal owner with clear context and supporting information
Own customer-facing status updates and escalation communications during deployments and operational incidents
Help customers understand the distinction between existing product capabilities, configuration, integration work, and future roadmap items
Capture structured customer feedback and ensure Product and Engineering close the loop on decisions and learnings
Monitor customer health and adoption signals and identify risks to successful deployment or expansion
Develop reusable onboarding guides, implementation playbooks, runbooks, training materials, FAQs, and customer handoff processes
Drive pilots toward a clear outcome, including expand, convert, continue learning, pause, or exit
Required Skills:
Strong experience in enterprise technical customer success, implementation, solutions delivery, technical program management, or a similar customer-facing technical role
Experience working with platform, SaaS, API-driven, integration-heavy, or technical enterprise products
Demonstrated experience leading complex customer implementations or deployments from kickoff through production adoption
Strong ability to coordinate business, executive, product, engineering, security, and technical stakeholders
Experience creating and managing implementation plans, milestones, dependencies, risks, ownership models, and escalation processes
Strong technical fluency with APIs, integrations, environments, system dependencies, and common software delivery concepts
Ability to understand and communicate technical issues without needing to be the engineer implementing the solution
Strong issue-triage skills and the ability to distinguish between configuration problems, integration issues, product defects, roadmap requests, and commercial concerns
Experience managing customer escalations and communicating clearly during high-pressure delivery or operational situations
Strong written and verbal communication skills, particularly with enterprise customers and senior stakeholders
Ability to turn ambiguous customer requests into structured, actionable information for Product and Engineering
Strong organizational discipline and attention to detail across multiple simultaneous customer commitments
Comfort working in an early-stage or rapidly evolving environment where implementation and customer-success processes are still being developed
Nice to have:
Experience supporting identity, security, infrastructure, DNS, registry, or other technically complex platform products
Experience working with enterprise API integrations
Experience supporting customer pilots, proofs of concept, or phased production rollouts
Familiarity with customer health metrics, adoption reporting, and implementation analytics
Experience working closely with solutions engineering, product management, and engineering teams
Experience building customer onboarding or implementation processes from the ground up
Familiarity with security, compliance, and enterprise procurement processes
Experience supporting strategic enterprise customers with complex organizational structures
What Success Looks Like
Within your first several months, you will have:
Established a repeatable pilot and deployment process with clear plans, ownership, milestones, risks, and escalation paths
Created standardized kickoff, readiness, RACI, success-measurement, and deployment templates
Brought visibility to active deployments, adoption, risks, issues, and customer health
Established a consistent operating cadence for priority customers and pilots
Improved the quality and structure of issues routed to Product and Engineering
Reduced fragmented customer requests and unnecessary interruptions to engineering teams
Created reusable onboarding, training, handoff, and deployment materials
Established a structured customer-feedback loop into Product and Engineering
Helped customers reach first value more predictably
Ensured pilots conclude with clear evidence and an explicit decision on whether to expand, convert, continue learning, pause, or exit
Employment type:
Contract
*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time
Tech Holding is proud to be an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences, and we consider qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. If you require accommodation in the application process, please contact our HR
Originally posted on Himalayas
Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients. Our founders and team members have industry experience and have held senior positions in a wide variety of companies – from emerging startups to large Fortune 50 firms – and we have taken our combined experiences and developed a unique approach that is supported by the principles of deep expertise, integrity, transparency, and dependability.
The Role:
We are looking for a Technical Customer Success & Deployment Lead for a project based assignment to turn committed pilots and customer deployments into successful implementations, measurable adoption, and long-term product value.
This is a customer-facing, enterprise-oriented role that sits at the intersection of customer success, implementation, technical delivery, product, and engineering.
You will own the operating relationship once an opportunity becomes a committed pilot or deployment. That includes onboarding, readiness, implementation planning, stakeholder coordination, adoption, issue triage, escalations, and ensuring customer feedback makes its way back into the product organization.
This is not a traditional support role or a quota-carrying sales position. You will be responsible for creating structure around complex customer deployments while protecting engineering teams from fragmented or unmanaged customer requests.
Key Responsibilities:
Own the customer operating cadence from pilot kickoff through deployment, adoption, and final pilot decision
Build and manage implementation plans, readiness checklists, milestones, dependencies, success criteria, and ownership matrices
Lead customer kickoffs and recurring deployment and status meetings
Coordinate dependencies across customers, GTM, Product, Partner Engineering, Security, Legal, and engineering delivery teams
Ensure each deployment has clear owners, timelines, risks, escalation paths, and measurable success criteria
Track customer usage, adoption, product health, risks, decisions, commitments, incidents, and follow-up actions
Surface blockers early and drive accountability across internal and external stakeholders
Triage customer issues into the appropriate category, including support, configuration, integration, product defect, roadmap request, or commercial discussion
Route technical and product issues to the correct internal owner with clear context and supporting information
Own customer-facing status updates and escalation communications during deployments and operational incidents
Help customers understand the distinction between existing product capabilities, configuration, integration work, and future roadmap items
Capture structured customer feedback and ensure Product and Engineering close the loop on decisions and learnings
Monitor customer health and adoption signals and identify risks to successful deployment or expansion
Develop reusable onboarding guides, implementation playbooks, runbooks, training materials, FAQs, and customer handoff processes
Drive pilots toward a clear outcome, including expand, convert, continue learning, pause, or exit
Required Skills:
Strong experience in enterprise technical customer success, implementation, solutions delivery, technical program management, or a similar customer-facing technical role
Experience working with platform, SaaS, API-driven, integration-heavy, or technical enterprise products
Demonstrated experience leading complex customer implementations or deployments from kickoff through production adoption
Strong ability to coordinate business, executive, product, engineering, security, and technical stakeholders
Experience creating and managing implementation plans, milestones, dependencies, risks, ownership models, and escalation processes
Strong technical fluency with APIs, integrations, environments, system dependencies, and common software delivery concepts
Ability to understand and communicate technical issues without needing to be the engineer implementing the solution
Strong issue-triage skills and the ability to distinguish between configuration problems, integration issues, product defects, roadmap requests, and commercial concerns
Experience managing customer escalations and communicating clearly during high-pressure delivery or operational situations
Strong written and verbal communication skills, particularly with enterprise customers and senior stakeholders
Ability to turn ambiguous customer requests into structured, actionable information for Product and Engineering
Strong organizational discipline and attention to detail across multiple simultaneous customer commitments
Comfort working in an early-stage or rapidly evolving environment where implementation and customer-success processes are still being developed
Nice to have:
Experience supporting identity, security, infrastructure, DNS, registry, or other technically complex platform products
Experience working with enterprise API integrations
Experience supporting customer pilots, proofs of concept, or phased production rollouts
Familiarity with customer health metrics, adoption reporting, and implementation analytics
Experience working closely with solutions engineering, product management, and engineering teams
Experience building customer onboarding or implementation processes from the ground up
Familiarity with security, compliance, and enterprise procurement processes
Experience supporting strategic enterprise customers with complex organizational structures
What Success Looks Like
Within your first several months, you will have:
Established a repeatable pilot and deployment process with clear plans, ownership, milestones, risks, and escalation paths
Created standardized kickoff, readiness, RACI, success-measurement, and deployment templates
Brought visibility to active deployments, adoption, risks, issues, and customer health
Established a consistent operating cadence for priority customers and pilots
Improved the quality and structure of issues routed to Product and Engineering
Reduced fragmented customer requests and unnecessary interruptions to engineering teams
Created reusable onboarding, training, handoff, and deployment materials
Established a structured customer-feedback loop into Product and Engineering
Helped customers reach first value more predictably
Ensured pilots conclude with clear evidence and an explicit decision on whether to expand, convert, continue learning, pause, or exit
Employment type:
Contract
*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time
Tech Holding is proud to be an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences, and we consider qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. If you require accommodation in the application process, please contact our HR
Originally posted on Himalayas
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