Technical Consultant (Regulatory Affairs Operation)

When our values align, there's no limit to what we can achieve.

At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.
Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.
Technical Consultant
Regulatory Operations | Parexel

Work Schedule:11:00 AM - 8:00 PM (Mexico Time) - MANDATORY
Role Overview

We are seeking a Technical Consultant to join our Regulatory Operations team at Parexel. In this role, you will provide comprehensive support for our electronic publishing systems, validation tools, repositories, and related components that enable regulatory operations. You will work with both external customers and internal employees, providing expert guidance on tools and systems used for regulatory outsourcing activities. This position offers an excellent opportunity to leverage your technical expertise and consulting skills in a dynamic, client-focused environment.
Key Responsibilities

System Management & Support

Assist team with ongoing systems management activities and manage customer expectations around software functionality, stability, and maintenance

Provide advanced troubleshooting for paper and electronic publishing systems, PDF, Word, and desktop applications

Perform computer software setup, installation, configuration, testing, and troubleshooting

Document work activities including system validation, troubleshooting activities, and internal work requests

Execute publishing system validation tests following established documentation and best practices

Maintain familiarity with current and future global regulatory submission standards and departmental best practices

Prioritize workload and project activities to achieve project scope and objectives

Consulting & Client Engagement

Work with clients, internal partners, and software vendors to develop and deliver solutions

Provide guidance to project team members and mentor junior staff

Serve as subject matter expert on important projects and leverage previous project knowledge to improve efficiency

Plan and deliver services that result in client satisfaction and build relationships for additional business opportunities

Facilitate resolution of technology-related problems with project teams and clients

Interact professionally at multiple organizational levels, including senior management within client organizations

Mandatory Requirements

Technical Knowledge & Expertise

Strong understanding of global regulatory submission formats, industry standards, guidelines, and publishing best practices

Proficiency in Microsoft Windows desktop and server environments

Advanced proficiency with Microsoft Office products and Adobe Acrobat

Hands-on experience with document management systems (e.g., Documentum, EXTEDO, Lorenz, Calyx RIM, Veeva Vault)

Fluent in English

Professional Competencies

Advanced troubleshooting techniques for publishing systems and desktop tools

Experience writing and executing validation and quality test scripts

Excellent verbal and written communication skills

Ability to manage multiple priorities with strong attention to detail

Client-focused approach and ability to work effectively in a matrix environment

Flexibility, teamwork orientation, and willingness to learn new technologies

Preferred Qualifications

3-5 years of experience in Regulatory Operations, Publishing, or Regulatory Technology support roles

Bachelor's degree in Technology, Life Sciences, or a related field

Experience with software validation and quality assurance activities

Demonstrated consulting skills and ability to mentor junior team members

What We Offer

Opportunity to work with cutting-edge regulatory technology and publishing systems

Exposure to global regulatory standards and best practices

Collaborative, matrix-based environment with opportunities for mentoring and professional development

Direct client engagement and the ability to drive meaningful business solutions

Competitive compensation and comprehensive benefits package

Parexel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Originally posted on Himalayas