Team Lead, Consumer Sales Contact Center (Virtual, US)
Budget / Salary$58,000–72,500
TypeFull-time job
LocationUnited States
Posted2 hours ago
Role Overview Sirva is looking for a passionate and highly motivated individual to join our newly created Consumer Sales Contact Center team. This position is accountable for supervising a team of inbound/outbound sales associates that are actively selling Sirva's consumer relocation customers for the signature moves and home benefits suite of services and packages. As the Consumer Sales Contact Center Team Lead you will drive sales performance, ensure excellent customer experience, and support employee development through coaching, monitoring, and performance management.
Essential Functions & Responsibilities 40% Supervise a team of contact center sales agents to achieve individual and team sales targets. Drive daily, weekly, and monthly sales goals. Conduct regular 1:1 meetings and team huddles. 40% Provide ongoing coaching, feedback, and performance management. Support onboarding and training of new hires. Implement strategies to improve sales effectiveness and productivity. 10% Reporting analysis and KPI tracking. 10% Monitor call quality and ensure adherence to scripts, compliance, and brand standards. Complete day-to-day administrative tasks.
Qualifications & Preferred Skills
High school diploma or equivalent.
2–5 years of experience in a contact center or call center environment
3+ years of leadership or supervisory experience
Proven success in meeting or exceeding sales targets
Strong communication, coaching, and interpersonal skills
Familiarity with CRM systems (e.g., Salesforce, Microsoft Dynamics)
Fast-paced contact center environment
Pipeline management
Incentive/commission program oversight
Experience with workforce management or call monitoring tools
Leadership and team development
Sales coaching and performance management
Data analysis and KPI tracking
Conflict resolution and problem-solving
Customer experience mindset
Time management and multitasking
At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:
Position Title: Team Lead, Consumer Sales Contact Center
Salary Range: $58,000-$72,500 USD
Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or non full-time employees
Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.
For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.
Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.
Vacancy Status: This posting reflects an existing vacancy within our organization.
Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience. Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.
It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at and let us know the nature of your request and your contact information.
Originally posted on Himalayas
Essential Functions & Responsibilities 40% Supervise a team of contact center sales agents to achieve individual and team sales targets. Drive daily, weekly, and monthly sales goals. Conduct regular 1:1 meetings and team huddles. 40% Provide ongoing coaching, feedback, and performance management. Support onboarding and training of new hires. Implement strategies to improve sales effectiveness and productivity. 10% Reporting analysis and KPI tracking. 10% Monitor call quality and ensure adherence to scripts, compliance, and brand standards. Complete day-to-day administrative tasks.
Qualifications & Preferred Skills
High school diploma or equivalent.
2–5 years of experience in a contact center or call center environment
3+ years of leadership or supervisory experience
Proven success in meeting or exceeding sales targets
Strong communication, coaching, and interpersonal skills
Familiarity with CRM systems (e.g., Salesforce, Microsoft Dynamics)
Fast-paced contact center environment
Pipeline management
Incentive/commission program oversight
Experience with workforce management or call monitoring tools
Leadership and team development
Sales coaching and performance management
Data analysis and KPI tracking
Conflict resolution and problem-solving
Customer experience mindset
Time management and multitasking
At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:
Position Title: Team Lead, Consumer Sales Contact Center
Salary Range: $58,000-$72,500 USD
Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or non full-time employees
Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.
For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.
Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.
Vacancy Status: This posting reflects an existing vacancy within our organization.
Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience. Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.
It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at and let us know the nature of your request and your contact information.
Originally posted on Himalayas
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