Swiss German Speaking Inbound & Outbound Customer Communication Specialist (BPO/

Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets. Because of this, they work tirelessly to embody their client's brands. They call this client experience: Our people, your brand.
Job Type: Full Time/Permanent
Location: Cape Town
Work Place: Fully Remote
Your Profile
You are a cheerful, friendly, and communicative person who enjoys talking to people and is motivated to achieve challenging goals.
Ideally, you bring:

Native Swiss German speaker

Experience in inbound telephony (customer service, support hotline)

Experience in outbound telephony (sales, B2C/B2B appointment setting)

A persuasive personality with strong potential and drive for outbound sales success

Quick understanding and confidence with common IT tools

Loyalty, reliability, and an efficient, precise working style

Enjoyment and genuine interest in the job

Stable internet connection (ideally fiber optic)

Personal Qualities (for Home Office)

Self-organization: Ability to structure work independently and meet deadlines

Discipline and self-motivation: Staying productive without constant supervision

Sense of responsibility: Acting proactively when customer issues arise

Remote teamwork: Willingness to collaborate digitally via Teams, Slack, or Zoom

Our client’s Services
Telephone Sales Promotion:

Acquiring new customers through direct sales or appointment setting

Strengthening customer loyalty through loyalty offers, additional sales, or cross-selling

Winning back customers with special offers

Conducting surveys to determine customer needs or satisfaction

Telephone and Written Customer Service:

Managing customer service processes from order acceptance to invoicing

Handling customer inquiries by phone, email, or chat

Hotline and Support Services:

First-level support

Complaint management and problem resolution

Responsibilities
You will handle a variety of tasks in telephone and written inbound and outbound communication, depending on the project. If you don’t yet have experience in this field, you should at least bring a strong interest in learning about these activities.
Benefits

Comprehensive onboarding and training

Friendly, supportive team culture

Fully equipped home office setup

Flexible work scheduling

Originally posted on Himalayas