Support Engineer
TypeFull-time job
LocationSouth Africa
Posted2 hours ago
Minimum Requirements:
Matric (Grade 12)
Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience and practical application is evident
3+ years service delivery management experience
Must have work experience in Incident management and Root Cause Analysis
Certified on ITIL
Advantage would be held for someone with experience working on Service Now
Understanding of Agile Methodologies
Responsibilities:
Devops and Support:
Apply problem solving skills to solve technical problems on existing applications
Take ownership for developing advanced design thinking and problem solving skills in preparation for greater complexity / changing / evolving tech
Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products and Services
Provide inputs into application documentation for end users
Leverage application documentation to guide users through application support processes
Leverage knowledge gained on support / trouble shooting processes to make recommendations for user documentation and or application changes / enhancements
Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
Follow governance and risk procedures for all application support e.g. upgrades, maintenance etc
Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products and services
Identify stakeholder and communication dependencies /interdependencies and requirements in all application support processes and ensure these are followed prior to any application support implementation
Proactively identify any risks ahead of application support processes e.g. changes, optimization, maintenance, batch uploads etc.
Develop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision on an ongoing basis
Develop sufficient knowledge of application infrastructure (server, network, security) to improve application support inputs
Compile and maintain inventory of applications and related details
Meet all SLA requirements associated with application support being provided
Follow identified risk, governance and control procedures for all application support provided e.g. backup, documentation etc
Maintain awareness of application risks and opportunities for improvement
Originally posted on Himalayas
Matric (Grade 12)
Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience and practical application is evident
3+ years service delivery management experience
Must have work experience in Incident management and Root Cause Analysis
Certified on ITIL
Advantage would be held for someone with experience working on Service Now
Understanding of Agile Methodologies
Responsibilities:
Devops and Support:
Apply problem solving skills to solve technical problems on existing applications
Take ownership for developing advanced design thinking and problem solving skills in preparation for greater complexity / changing / evolving tech
Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products and Services
Provide inputs into application documentation for end users
Leverage application documentation to guide users through application support processes
Leverage knowledge gained on support / trouble shooting processes to make recommendations for user documentation and or application changes / enhancements
Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
Follow governance and risk procedures for all application support e.g. upgrades, maintenance etc
Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products and services
Identify stakeholder and communication dependencies /interdependencies and requirements in all application support processes and ensure these are followed prior to any application support implementation
Proactively identify any risks ahead of application support processes e.g. changes, optimization, maintenance, batch uploads etc.
Develop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision on an ongoing basis
Develop sufficient knowledge of application infrastructure (server, network, security) to improve application support inputs
Compile and maintain inventory of applications and related details
Meet all SLA requirements associated with application support being provided
Follow identified risk, governance and control procedures for all application support provided e.g. backup, documentation etc
Maintain awareness of application risks and opportunities for improvement
Originally posted on Himalayas
Apply on Himalayas →
Job sourced from Himalayas. Applications happen directly on the original platform — we never collect your data.