Sr. Genesys CX Implementation Engineer

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Sr. Genesys CX Implementation Engineer
Location: Remote
EDCi provides infrastructure and call center technology services and solutions to clients throughout Wisconsin and the Midwest. Through our partnership and certifications with leading technology providers including Citrix, Cisco, Genesys, IBM and Microsoft, our customers receive the highest quality of product and service the industry has to offer.
The Sr. Genesy Engineer will have the responsibility for designing, configuring, developing, implementing and supporting Genesys technologies. The opportunity is will serve as a lead engineer on EDCi’s Customer Care Professional Services team providing both implementation and post implementation support. This role will closely interact with both Field & Support Engineering aligning strategic objectives to provide “world class services” while maintaining the highest level of quality.
Associates of EDCi have the opportunity to engage in dynamic projects, leveraging the latest technologies. Our partnerships provide a unique opportunity for associates to continue to develop their professional skills. EDCi is an organization that takes pride in recognizing balance and the importance of family. If your interest is for challenging work in a comfortable work environment, look to EDCi.
When you join the EDCi team, you’ll receive many perks, such as:

Remote work from home

Paid holidays, vacation and sick time

Bring Your Own PC Policy

Cell phone reimbursement

Casual dress

Funded training and certifications

Health, dental & vision insurance

401K match

And much more!
RESPONSIBILITIES:

Acts as the Lead Engineer for Genesys implementation and upgrade projects

Preform project and support tasks for Genesys products and solutions

Responsible for design, configuration, implementation, and support of IVR/ACD scripts for Genesys Cloud Solutions

Contribute to the solution architectural design

Coordinate and write technical papers, articles, standard operating procedures and best practices

Perform in-depth analysis combining complex technical and business issues, sometimes involving fast-paced, business-critical, high profile problem solving.

Ability to balance both support and project work when applicable; able to meet support/project milestones

Collaborates with Technical Account Managers, Project Managers & Sales to delivery projects on-time and on-budget

PRIMARY /ESSENTIAL SKILLS AND QUALIFICATIONS:

5+ years IP Telephony/VoIP experience is Required

Knowledge of VoIP equipment, implementations and support Required

3+ years experience in Genesys Cloud CX (Purecloud) technology

Genesys Could CX certification is a plus

Knowledge of Media / Voice gateway knowledge Preferred

Knowledge of SIP Protocol implementation and support Preferred

BS preferred, Associate’s degree in IT related field Required

Excellent client service attitude and team focus

Understand best practices for a service organization

Development Skills/certifications as a plus are:
Java/Java Script

HTML

Rest WEB Services

Genesys Cloud CX API’s

Microsoft SQL Server

Web-services, 3rd party API’s

SECONDARY /OPTIONAL SKILLS AND QUALIFICATIONS:

1+ years experience in network administration and support is a Plus

NET development or C# Experience is a Plus

Experience with Microsoft SQL Stored procedures is a Plus

Originally posted on Himalayas