Specialist, Customer Service Wound Care
Budget / Salary$20.02–25.78
TypeFull-time job
LocationUnited States
Posted1 hour ago
Schedule: M-F 8:30-5:30 pm EST or as business needs dictate
What Customer Service Operations contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining, and enhancing customer business through contract administration, customer orders, and problem resolution.
Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research, and problem/dispute resolution.
Job Summary
Wound Care Sr. Rep delivers amazing service to our customers in a fast-paced environment. To be successful, you will need excellent communication skills, have a genuine desire to help others, and have strong computer skills along with experience with wound care supplies and surgical dressings.
In this role, you will assess our customers’ various needs to provide expert service and advocate for the best solution. You will be responsible for building strong customer relationships with our customers (doctors, wound care clinics, and patients), placing and following up on wound care supply orders for patients, and being involved in all aspects of our wound care program.
Responsibilities
Review incoming orders from referral sources, obtain any required missing or incomplete information to complete processing of the wound care supply order.
Answer incoming telephone calls or any incoming form of communication (text, email, chat) from customers both internal and external; make outbound contact to customers.
Perform duties including processing orders, answering questions on products and/or services, insurance guidelines and coverage criteria.
Verify insurance via various means with accuracy, document and relay insurance and benefit information and financial responsibility to customers.
Submit authorizations and provide timely follow-up based on payer guidelines.
Provide excellent communication on process and status to the customers with timely follow-up according to our policies and procedures.
Work closely with our sales teams to promote our products and services to all our healthcare customers and patients and develop strong partnerships with our customers.
Responsible for learning and understanding the products we provide and their patient benefits and usages as well as insurance guidelines for each product category
Qualifications
2-5 years of experience preferred
High School Diploma, GED or equivalent work experience, preferred
Previous wound care experience either clinical or previous DME with demonstrated knowledge of products and insurance guidelines
Bright tree experience
Wound Module experience is a plus
Exemplary Customer service skills with a customer centric focus
Excellent written and oral communication skills
Highly proficient in computer skills and strong Microsoft knowledge
Problem solving and decision-making abilities
Strong collaboration skills
Ability to multitask, adapt and handle fast-paced environment
High level of attention to detail
What is expected of you and others at this level
Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
In-depth knowledge in technical or specialty area
Applies advanced skills to resolve complex problems independently
May modify process to resolve situations
Works independently within established procedures; may receive general guidance on new assignments
May provide general guidance or technical assistance to less experienced team member
Anticipated hourly range: $20.02 per hour - $25.78 per hour
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 10/01/2026 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click here
Originally posted on Himalayas
What Customer Service Operations contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining, and enhancing customer business through contract administration, customer orders, and problem resolution.
Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research, and problem/dispute resolution.
Job Summary
Wound Care Sr. Rep delivers amazing service to our customers in a fast-paced environment. To be successful, you will need excellent communication skills, have a genuine desire to help others, and have strong computer skills along with experience with wound care supplies and surgical dressings.
In this role, you will assess our customers’ various needs to provide expert service and advocate for the best solution. You will be responsible for building strong customer relationships with our customers (doctors, wound care clinics, and patients), placing and following up on wound care supply orders for patients, and being involved in all aspects of our wound care program.
Responsibilities
Review incoming orders from referral sources, obtain any required missing or incomplete information to complete processing of the wound care supply order.
Answer incoming telephone calls or any incoming form of communication (text, email, chat) from customers both internal and external; make outbound contact to customers.
Perform duties including processing orders, answering questions on products and/or services, insurance guidelines and coverage criteria.
Verify insurance via various means with accuracy, document and relay insurance and benefit information and financial responsibility to customers.
Submit authorizations and provide timely follow-up based on payer guidelines.
Provide excellent communication on process and status to the customers with timely follow-up according to our policies and procedures.
Work closely with our sales teams to promote our products and services to all our healthcare customers and patients and develop strong partnerships with our customers.
Responsible for learning and understanding the products we provide and their patient benefits and usages as well as insurance guidelines for each product category
Qualifications
2-5 years of experience preferred
High School Diploma, GED or equivalent work experience, preferred
Previous wound care experience either clinical or previous DME with demonstrated knowledge of products and insurance guidelines
Bright tree experience
Wound Module experience is a plus
Exemplary Customer service skills with a customer centric focus
Excellent written and oral communication skills
Highly proficient in computer skills and strong Microsoft knowledge
Problem solving and decision-making abilities
Strong collaboration skills
Ability to multitask, adapt and handle fast-paced environment
High level of attention to detail
What is expected of you and others at this level
Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
In-depth knowledge in technical or specialty area
Applies advanced skills to resolve complex problems independently
May modify process to resolve situations
Works independently within established procedures; may receive general guidance on new assignments
May provide general guidance or technical assistance to less experienced team member
Anticipated hourly range: $20.02 per hour - $25.78 per hour
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 10/01/2026 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click here
Originally posted on Himalayas
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