Spanish WhatsApp Customer Support
Budget / SalaryHourly project
TypeFreelance project
LocationRemote
Posted1 hour ago
I need a fluent-to-native Spanish speaker who can take full ownership of our WhatsApp Business inbox and keep our customers happy. Your entire focus will be customer service: greeting new chats, answering product questions, guiding users through basic processes, and making sure each conversation ends on a positive note. No deep technical troubleshooting or sales pitching—just clear, friendly support and accurate information.
Day-to-day you will:
• Monitor the WhatsApp queue during your assigned hours and reply within the response-time targets I’ll share once we start.
• Use simple tags or our lightweight CRM to log each interaction so the team can track recurring issues.
• Escalate complex matters to me with a concise hand-off message.
Success is measured by response speed, conversational clarity, and the feedback ratings customers leave after each chat. If you are a quick typist, write impeccable Spanish, and enjoy helping people, let’s talk.
Day-to-day you will:
• Monitor the WhatsApp queue during your assigned hours and reply within the response-time targets I’ll share once we start.
• Use simple tags or our lightweight CRM to log each interaction so the team can track recurring issues.
• Escalate complex matters to me with a concise hand-off message.
Success is measured by response speed, conversational clarity, and the feedback ratings customers leave after each chat. If you are a quick typist, write impeccable Spanish, and enjoy helping people, let’s talk.
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