Spanish Email Support Specialist

I need a native-level Spanish professional who can take full ownership of our customer email queue. Your mission is to answer every Spanish-language message quickly and clearly, keep conversations friendly yet professional for both Latin American and European audiences, and close each ticket with accurate notes and next-step documentation.

What you’ll do
• Manage the shared inbox, replying to all customer emails within the agreed SLA.
• Troubleshoot technical questions, capture clear ticket histories, and escalate when necessary.
• Schedule customer appointments without time-zone errors.
• Tag, categorize, and report on common issues so we can improve our knowledge base.

Tools you’ll touch
We already work comfortably with platforms like Zendesk, Intercom, and standard CRM email pipelines, so experience with any of these will help you hit the ground running.

Success looks like
• Inbox Zero at the end of each shift.
• Consistent, native-quality Spanish with a warm tone.
• Detailed, searchable ticket records that teammates can follow without back-and-forth.
• Weekly metrics showing response time, ticket volume, and customer satisfaction.

I’m ready to bring someone on part-time to start, with room to expand as we grow. If you can deliver fast, clear, and empathetic email support, I’d love to hear how you’ll make our customers feel valued from the very first reply.