Social Media Moderation & Support

I run busy Facebook, Instagram, and WhatsApp channels that need reliable, real-time care. Your day with me will revolve around three core duties: keeping the timelines clean by removing or flagging any off-brand content, replying to public comments and private messages in a friendly yet brand-consistent voice, and turning the trickier inquiries into clear, helpful customer-support replies.

Everything must be handled fluently in English and Arabic so both language communities receive the same high-quality experience. Fast response times, sound judgment on sensitive posts, and an eye for escalating anything urgent are essential. If you already moderate on tools like Meta Business Suite or similar dashboards, let me know—that will help us hit the ground running.

Share a quick note on your past moderation or customer-support work, the time zones you can cover, and how soon you could start. I’ll provide brand guidelines and escalation paths once we agree to move forward.