Skilled Intake Specialist - Healthcare

WHAT YOU'LL OWN

Handle inbound and outbound calls, emails, and chats for healthcare-related inquiries

Gather accurate patient information and verify insurance coverage and eligibility

Guide patients through the intake process with clarity, empathy, and professionalism

Coordinate with internal teams to ensure seamless patient transitions and follow-throughs

Accurately document all interactions and maintain compliance with healthcare standards

Resolve concerns promptly while maintaining a high standard of patient care

WHO YOU ARE

3+ years of experience in a healthcare, medical, or call center environment (Required)

Knowledgeable in medical terminology, insurance verification, or prior authorization is a strong plus

A compassionate communicator — you make people feel safe and well-taken-care-of

Detail-oriented and accurate, especially when it comes to sensitive patient information

Comfortable navigating multiple systems and managing high call volumes

HIPAA-aware and committed to confidentiality and compliance

Flexible with shifting schedules and reliable in a fully remote setup

WHAT WE OFFER

Full-time remote work with a complete WFH support program

Maxicare HMO + PhilHealth coverage from day one

SIL, PTO, and a special birthday leave

Paid vacation leave

Zero-interest employee loan program

Performance bonuses and merit-based recognition

Monthly Gen Pow-Wows and team engagement events with prizes

Arvios Leadership Development Academy and workshop programs

Monthly 1-on-1 touchbase calls with your HR partner

HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)

Stable internet connection with at least 100 Mbps postpaid

Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up)

Noise-Cancelling Headset

Dual Monitor is mandatory

Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup

Originally posted on Himalayas