Site Account Specialist – Customer & Operations
TypeContract
LocationNeuchâtel
Posted2 hours ago
Neuchâtel Region | 100% | Temporary 12 months | Start January 2027
Great with customers. Strong in coordination. Calm when things get busy?
For an international biopharmaceutical company in the Neuchâtel region, we are looking for two Site Account Specialists to join an international team supporting treatment centers across Europe.
This role is all about communication, coordination and excellent customer service. You will be the key contact for assigned treatment centers, help them manage schedules and processes, solve day-to-day issues and make sure information reaches the right people at the right time.
You don't need to be a Cell Therapy expert – you will receive comprehensive training. What matters most is your ability to communicate, organize, take ownership and find solutions.
What you will do
Be the main contact for your assigned treatment centers
Coordinate schedules and ensure information is accurate and up to date
Support customers with an online scheduling platform
Handle questions and resolve day-to-day issues by phone and email
Coordinate with internal teams when changes or problems occur
Follow up on open topics and escalate critical issues when needed
Maintain customer and scheduling data in internal systems
Build strong and trusted relationships with your customers
Contribute to a smooth and positive customer experience
What you bring
We are looking for people with experience in areas such as Customer Service, Customer Care, Account Coordination, Patient Services, Order Management.
You should bring:
Around 3 years of relevant professional experience or a Bachelor's degree
A genuine customer-service mindset
Strong organizational skills and attention to detail
Confidence communicating by phone and email
The ability to stay calm and solution-oriented when priorities change
Good IT skills and the ability to work with several systems and tasks at the same time
A proactive attitude and strong sense of ownership
Experience in Pharma, Biotech, MedTech or healthcare is welcome, but not mandatory.
Languages
Fluent English is essential, together with fluent/bilingual skills in at least one of the following languages:
French | German | Spanish
Italian is an additional advantage.
Your working environment
Neuchâtel region, French-speaking Switzerland
40 hours/week
Hybrid working: Tuesday–Thursday onsite, Monday & Friday home office
Rotating daytime schedule between 07:30 and 18:00 – no night shifts
Occasional weekend on-call coverage (approximately 2 hours once per quarter)
Extensive onboarding and training before taking over your own customer portfolio
Opportunity to develop further into Operations or other areas of the organization
Contract
Start: January 2027
Duration: 12 months, with potential extension up to 24 months
Salary: approx. CHF 80’000/year
Existing Swiss work permit is mandatory
If you enjoy working with people, coordinating complex processes and finding solutions in an international environment, this could be a great next step.
You don't need to know Cell Therapy yet – bring your customer focus, languages and organizational talent. We'll take it from there.
Find more English Speaking Jobs in Switzerland on Arbeitnow
Great with customers. Strong in coordination. Calm when things get busy?
For an international biopharmaceutical company in the Neuchâtel region, we are looking for two Site Account Specialists to join an international team supporting treatment centers across Europe.
This role is all about communication, coordination and excellent customer service. You will be the key contact for assigned treatment centers, help them manage schedules and processes, solve day-to-day issues and make sure information reaches the right people at the right time.
You don't need to be a Cell Therapy expert – you will receive comprehensive training. What matters most is your ability to communicate, organize, take ownership and find solutions.
What you will do
Be the main contact for your assigned treatment centers
Coordinate schedules and ensure information is accurate and up to date
Support customers with an online scheduling platform
Handle questions and resolve day-to-day issues by phone and email
Coordinate with internal teams when changes or problems occur
Follow up on open topics and escalate critical issues when needed
Maintain customer and scheduling data in internal systems
Build strong and trusted relationships with your customers
Contribute to a smooth and positive customer experience
What you bring
We are looking for people with experience in areas such as Customer Service, Customer Care, Account Coordination, Patient Services, Order Management.
You should bring:
Around 3 years of relevant professional experience or a Bachelor's degree
A genuine customer-service mindset
Strong organizational skills and attention to detail
Confidence communicating by phone and email
The ability to stay calm and solution-oriented when priorities change
Good IT skills and the ability to work with several systems and tasks at the same time
A proactive attitude and strong sense of ownership
Experience in Pharma, Biotech, MedTech or healthcare is welcome, but not mandatory.
Languages
Fluent English is essential, together with fluent/bilingual skills in at least one of the following languages:
French | German | Spanish
Italian is an additional advantage.
Your working environment
Neuchâtel region, French-speaking Switzerland
40 hours/week
Hybrid working: Tuesday–Thursday onsite, Monday & Friday home office
Rotating daytime schedule between 07:30 and 18:00 – no night shifts
Occasional weekend on-call coverage (approximately 2 hours once per quarter)
Extensive onboarding and training before taking over your own customer portfolio
Opportunity to develop further into Operations or other areas of the organization
Contract
Start: January 2027
Duration: 12 months, with potential extension up to 24 months
Salary: approx. CHF 80’000/year
Existing Swiss work permit is mandatory
If you enjoy working with people, coordinating complex processes and finding solutions in an international environment, this could be a great next step.
You don't need to know Cell Therapy yet – bring your customer focus, languages and organizational talent. We'll take it from there.
Find more English Speaking Jobs in Switzerland on Arbeitnow
Apply on Arbeitnow →
Job sourced from Arbeitnow. Applications happen directly on the original platform — we never collect your data.