Short-Term Rental Guest & Listing Support Specialist

We are looking for a freelance specialist to support the day-to-day online administration of short-term rental properties.

Your role will sit between listing management and guest support.

You will be responsible for

* Keeping property listings complete and accurate
* Updating descriptions, amenities and other property information
* Responding to guest enquiries
* Assisting with reservation-related communication
* Coordinating special requests with the relevant team
* Following internal guest-service procedures
* Keeping communication records organised
* Escalating issues appropriately

About you

You are:

* Reliable
* Detail-oriented
* Comfortable with online platforms
* Professional in written communication
* Able to work independently
* Comfortable handling multiple properties or enquiries

Vacation-rental or hospitality experience is a plus, but we are also open to candidates with strong customer-service or virtual-assistant backgrounds.

Please provide a brief overview of your relevant experience and availability.