Shopify Store Support Management

My Shopify store requires consistent, high-quality customer support to keep shoppers happy and orders flowing smoothly. The core focus is ongoing store management limited to customer support across every channel we offer:

• Live chat handled directly inside the Shopify admin (or a connected app such as Gorgias or Zendesk)
• Email replies for order updates, returns, and general questions
• Phone support for escalations, product questions, and follow-ups

Day-to-day responsibilities include:
• Responding to inquiries within agreed SLAs
• Processing returns, refunds, and exchanges through the Shopify dashboard
• Updating customers on shipping status and back-orders
• Tagging tickets and maintaining organized conversation history
• Escalating technical or complex issues to me with clear notes
• Compiling a weekly report summarizing volume, response times, common issues, and customer feedback

Proficiency with Shopify’s order management tools and common help-desk integrations is essential, along with clear written and spoken English. A friendly, brand-aligned tone is expected in every interaction.

The arrangement is ongoing; reliability and continuity matter more than one-off coverage.