ServiceNow Architect (CMDB, ITSM, ITOM)
Budget / Salary$50–70
TypeContract
LocationUnited States
Posted1 hour ago
Role Overview
We are looking for an experienced ServiceNow CMDB Architect to lead a comprehensive assessment of the existing CMDB environment, identify architecture, data quality, governance, and licensing gaps, and define a clear remediation roadmap aligned with ServiceNow best practices and CSDM.
Location - USA (Remote)
Hourly rate: 50-70 USD
B2B contract, 6+ months
Key Responsibilities
Perform an end-to-end CMDB assessment covering:
CI classes and relationships
Data quality and CMDB Health
Identification and Reconciliation Engine (IRE)
Data sources and integrations
Duplicate, stale, orphaned, and incorrectly classified CIs
CSDM alignment
Ownership and governance
Assess Discovery, Service Graph Connectors, and other CMDB data sources.
Review ServiceNow license usage and license management approach, identifying optimization opportunities and gaps.
Perform persona and role mapping to understand how different user groups interact with CMDB-related capabilities and ensure appropriate access and responsibilities.
Identify risks and gaps affecting downstream capabilities such as ITSM, ITOM, SecOps / USEM, HAM, and SAM.
Define a prioritized CMDB remediation backlog and roadmap.
Provide target-state architecture, governance, licensing, and operating model recommendations.
Requirements
Strong ServiceNow CMDB and CSDM expertise.
Hands-on experience with IRE, CMDB Health, Discovery, and Service Graph Connectors.
Experience conducting enterprise-scale CMDB assessments and remediation initiatives.
Strong understanding of CI lifecycle, relationships, reconciliation, and data governance.
Understanding of ServiceNow licensing, user roles, personas, and access models.
Ability to translate technical findings into clear risks, recommendations, and implementation priorities.
Key Deliverables
CMDB Current-State Assessment
Gap & Risk Analysis
CMDB Health Findings
CSDM Alignment Recommendations
License Usage & Optimization Assessment
Persona & Role Mapping
Prioritized Remediation Backlog
Target-State CMDB Roadmap
Originally posted on Himalayas
We are looking for an experienced ServiceNow CMDB Architect to lead a comprehensive assessment of the existing CMDB environment, identify architecture, data quality, governance, and licensing gaps, and define a clear remediation roadmap aligned with ServiceNow best practices and CSDM.
Location - USA (Remote)
Hourly rate: 50-70 USD
B2B contract, 6+ months
Key Responsibilities
Perform an end-to-end CMDB assessment covering:
CI classes and relationships
Data quality and CMDB Health
Identification and Reconciliation Engine (IRE)
Data sources and integrations
Duplicate, stale, orphaned, and incorrectly classified CIs
CSDM alignment
Ownership and governance
Assess Discovery, Service Graph Connectors, and other CMDB data sources.
Review ServiceNow license usage and license management approach, identifying optimization opportunities and gaps.
Perform persona and role mapping to understand how different user groups interact with CMDB-related capabilities and ensure appropriate access and responsibilities.
Identify risks and gaps affecting downstream capabilities such as ITSM, ITOM, SecOps / USEM, HAM, and SAM.
Define a prioritized CMDB remediation backlog and roadmap.
Provide target-state architecture, governance, licensing, and operating model recommendations.
Requirements
Strong ServiceNow CMDB and CSDM expertise.
Hands-on experience with IRE, CMDB Health, Discovery, and Service Graph Connectors.
Experience conducting enterprise-scale CMDB assessments and remediation initiatives.
Strong understanding of CI lifecycle, relationships, reconciliation, and data governance.
Understanding of ServiceNow licensing, user roles, personas, and access models.
Ability to translate technical findings into clear risks, recommendations, and implementation priorities.
Key Deliverables
CMDB Current-State Assessment
Gap & Risk Analysis
CMDB Health Findings
CSDM Alignment Recommendations
License Usage & Optimization Assessment
Persona & Role Mapping
Prioritized Remediation Backlog
Target-State CMDB Roadmap
Originally posted on Himalayas
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