Service Locating Agent
Budget / Salary$17.34–27.75
TypeFull-time job
LocationUnited States
Posted2 hours ago
This job is responsible for manually locating service providers when our automated process fails to locate a customer.The agent will use multiple tools to search our network of service providers to complete the job.
This role offers a schedule Monday-Friday 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM EST.
What will be my duties and responsibilities in this job?
Read and comprehend notes. Document clear notes of actions
Identify specific patterns of behavior and report to management
Ownership and responsibility for incidents in the locating panel
Actively participates in team meetings and best practice sharing.
Trains new team members with systems as required
Navigates a computer based system with multiple screens and programs
What are the requirements needed for this position?
High School Diploma or GED
Excellent Customer Service skills
Excellent verbal and written communication skills
Strong ability to multitask
Strong analytical and organizational skills
Basic problem-solving skills
Experience with Microsoft based programs and computer products
What other skills/experience would be helpful to have?
College Degree or Technical Training Certification
Experience in customer service function or call center experience.
Experience with conflict resolution
Prior retail or extended warranty experience
Experience in one or more of the Service Industries, to include: major appliances, consumer electronics, HVAC, lawn & garden, plumbing, electrical, fitness or large tools
Strong problem solving skills, with an attention to detail
Pay Range:
$17.34 - $27.75Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at .
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
Originally posted on Himalayas
This role offers a schedule Monday-Friday 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM EST.
What will be my duties and responsibilities in this job?
Read and comprehend notes. Document clear notes of actions
Identify specific patterns of behavior and report to management
Ownership and responsibility for incidents in the locating panel
Actively participates in team meetings and best practice sharing.
Trains new team members with systems as required
Navigates a computer based system with multiple screens and programs
What are the requirements needed for this position?
High School Diploma or GED
Excellent Customer Service skills
Excellent verbal and written communication skills
Strong ability to multitask
Strong analytical and organizational skills
Basic problem-solving skills
Experience with Microsoft based programs and computer products
What other skills/experience would be helpful to have?
College Degree or Technical Training Certification
Experience in customer service function or call center experience.
Experience with conflict resolution
Prior retail or extended warranty experience
Experience in one or more of the Service Industries, to include: major appliances, consumer electronics, HVAC, lawn & garden, plumbing, electrical, fitness or large tools
Strong problem solving skills, with an attention to detail
Pay Range:
$17.34 - $27.75Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at .
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
Originally posted on Himalayas
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