Service Desk Analyst (French & English) – Remote | Latam or Europe
TypeFull-time job
LocationAlbania, Andorra, Anguilla, Antigua and Barbuda, Argentina
Posted1 hour ago
🚀 About the Opportunity
At Pearster, a US-based company, we connect talented professionals with exciting international opportunities.
We are looking for a Service Desk Analyst based in France to join our team and work through Pearster for one of our Canadian clients in the Fintech industry.
In this role, you will provide first-level technical support to internal end users, helping them resolve issues related to desktop and mobile technologies, corporate applications, and IT services.
You will play an important role in ensuring timely incident resolution, delivering an excellent user experience, and contributing to continuous service improvement.
💻 What You'll Be Doing
Provide Level 1 technical support for internal users through phone, email, and self-service channels.
Troubleshoot and resolve moderate to complex technical incidents within established service timelines.
Identify root causes and provide effective solutions to minimize recurring issues.
Support end users with Windows, MacOS, iOS, desktops, laptops, mobile devices, and meeting room technologies.
Troubleshoot Microsoft 365 applications, including Outlook, Exchange Online, Teams, and OneDrive.
Resolve user access, permissions, and Multi-Factor Authentication (MFA) issues.
Manage user accounts and access through Azure Active Directory (Entra ID).
Support Windows and MacOS devices using Microsoft Intune.
Troubleshoot network connectivity issues involving LAN, WiFi, and VPN.
Provide guidance and knowledge sharing to other Service Desk team members.
Create and update Knowledge Base articles to improve self-service support and reduce recurring incidents.
Document and track incidents using IT service management tools such as ServiceNow.
Participate in after-hours on-call support when required.
🎯 What We're Looking For
C1 or C2 English
C1 or C2 French
3+ years of equivalent work experience in technical support or a people management role
Experience with end-user technologies, including: Desktops, laptops, and mobile devices, Meeting room technology
Operating systems: Windows, MacOS, iOS
Experience troubleshooting complex Microsoft 365 incidents, including Outlook/Exchange Online, Teams, OneDrive, MFA, permissions, and user access issues.
Experience troubleshooting Outlook, Teams, OneDrive, and Microsoft 365 accounts for end-users
Experience managing users, access, and MFA in Azure Active Directory (Entra ID)
Experience supporting and managing Windows and MacOS devices through Microsoft Intune
Experience troubleshooting LAN/WiFi/VPN connectivity issues and supporting switches and firewalls
MCP WIN 10 certification
Azure experience
Understanding of ITIL processes and call tracking systems (e.g., ServiceNow)
Highly proficient in verbal and written communication, with the ability to interact with all levels of the organization
Location: Latam or Europe
🕒 Working Hours & Availability
Full-time 100% remote position based in France.
Full-time position: 8 hours per day, Monday to Friday, within a 7 AM to 6 PM Eastern Time (Toronto time) window.
Mandatory on-call availability: One week every 3–4 weeks, depending on the team's rotation and vacation coverage
💻 Equipment & Connectivity Requirements
Stable Ethernet internet connection with a minimum of 20 Gbps dedicated bandwidth.
Laptop from 2020 or newer.
Mobile phone with reliable network reception.
✨ Why Join Pearster?
Fully remote work arrangement as a contractor
Competitive salary in USD
PTO days per year
100% company-covered international certifications
Access to coworking spaces
English classes
Engaging team-building activities
Personalized gifts
Welcome kit
Referral program
Originally posted on Himalayas
At Pearster, a US-based company, we connect talented professionals with exciting international opportunities.
We are looking for a Service Desk Analyst based in France to join our team and work through Pearster for one of our Canadian clients in the Fintech industry.
In this role, you will provide first-level technical support to internal end users, helping them resolve issues related to desktop and mobile technologies, corporate applications, and IT services.
You will play an important role in ensuring timely incident resolution, delivering an excellent user experience, and contributing to continuous service improvement.
💻 What You'll Be Doing
Provide Level 1 technical support for internal users through phone, email, and self-service channels.
Troubleshoot and resolve moderate to complex technical incidents within established service timelines.
Identify root causes and provide effective solutions to minimize recurring issues.
Support end users with Windows, MacOS, iOS, desktops, laptops, mobile devices, and meeting room technologies.
Troubleshoot Microsoft 365 applications, including Outlook, Exchange Online, Teams, and OneDrive.
Resolve user access, permissions, and Multi-Factor Authentication (MFA) issues.
Manage user accounts and access through Azure Active Directory (Entra ID).
Support Windows and MacOS devices using Microsoft Intune.
Troubleshoot network connectivity issues involving LAN, WiFi, and VPN.
Provide guidance and knowledge sharing to other Service Desk team members.
Create and update Knowledge Base articles to improve self-service support and reduce recurring incidents.
Document and track incidents using IT service management tools such as ServiceNow.
Participate in after-hours on-call support when required.
🎯 What We're Looking For
C1 or C2 English
C1 or C2 French
3+ years of equivalent work experience in technical support or a people management role
Experience with end-user technologies, including: Desktops, laptops, and mobile devices, Meeting room technology
Operating systems: Windows, MacOS, iOS
Experience troubleshooting complex Microsoft 365 incidents, including Outlook/Exchange Online, Teams, OneDrive, MFA, permissions, and user access issues.
Experience troubleshooting Outlook, Teams, OneDrive, and Microsoft 365 accounts for end-users
Experience managing users, access, and MFA in Azure Active Directory (Entra ID)
Experience supporting and managing Windows and MacOS devices through Microsoft Intune
Experience troubleshooting LAN/WiFi/VPN connectivity issues and supporting switches and firewalls
MCP WIN 10 certification
Azure experience
Understanding of ITIL processes and call tracking systems (e.g., ServiceNow)
Highly proficient in verbal and written communication, with the ability to interact with all levels of the organization
Location: Latam or Europe
🕒 Working Hours & Availability
Full-time 100% remote position based in France.
Full-time position: 8 hours per day, Monday to Friday, within a 7 AM to 6 PM Eastern Time (Toronto time) window.
Mandatory on-call availability: One week every 3–4 weeks, depending on the team's rotation and vacation coverage
💻 Equipment & Connectivity Requirements
Stable Ethernet internet connection with a minimum of 20 Gbps dedicated bandwidth.
Laptop from 2020 or newer.
Mobile phone with reliable network reception.
✨ Why Join Pearster?
Fully remote work arrangement as a contractor
Competitive salary in USD
PTO days per year
100% company-covered international certifications
Access to coworking spaces
English classes
Engaging team-building activities
Personalized gifts
Welcome kit
Referral program
Originally posted on Himalayas
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