Service Desk Analyst

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com.
Axiom Technologies is an Equal Opportunity Employer and encourage applicants from all backgrounds and gender to apply, including, Aboriginal and Torres Strait Islander candidates
Roles and Responsibilities:

Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc)

Understanding of Windows 7 & 10 operating system

Assisting with configuring/troubleshooting of Software and Hardware

Experience working with ServiceNow to log, track, close tickets

Experience in resolving IT issues via phone/email/chat

Excellent telephone etiquettes and customer service

Excellent troubleshooting skills

Knowledge of Microsoft based operating systems with emphasis on Windows X

Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multi-functional devices (MFD) , Mobile & Tablets)

Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.

Basic understanding of PC hardware set-up and configuration.

Should have good understanding of infrastructure management processes; Understanding of ITIL framework is needed.

Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, open to work in shifts

Willingness to work in 9 x 5 support environment including working on Weekends and Holidays.

Excellent time management skills and ability to work under pressure

Continuous commitment to professional development

Experience in a similar role
IT Service Desk experience 2+ Years

What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to
Originally posted on Himalayas