Senior Support Engineer
TypeFull-time job
LocationUkraine
Posted2 hours ago
Ciklum is looking for a Senior Support Engineer to join our team full-time in Ukraine.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role:
As a Senior Support Engineer, become a part of a cross-functional development team engineering experiences of tomorrow. As a Senior Support Engineer, you will deploy, maintain, troubleshoot, and optimize solutions across customer environments. You will support platforms that include Linux, Windows Server, SQL Server,
Vertica, Hadoop, Kafka, containers, and cloud platforms such as AWS and Azure. This role is customer facing and combines enterprise operations, automation, customer engagement, and incident response. You will act as a technical advisor and escalation point for deployment, upgrade, monitoring, and operational support activities.
Responsibilities:
Deploy, configure, and maintain software solutions in customer on-premises data centers and cloud environments
Support enterprise data platforms, including Vertica, Hadoop, Kafka, SQL Server, and related services
Use automation and configuration management tools, such as Ansible and related technologies, to improve deployment consistency and operational efficiency
Perform major and minor upgrades, patch validation, hotfix deployment, release planning, and post-upgrade health checks
Run daily system health checks, respond to monitoring alerts, analyze logs, and document remediation actions
Monitor operating systems, SQL Server, Vertica, Hadoop, Docker containers, Kafka, and supporting application services
Triage incidents by reviewing logs, system events, monitoring data, and application behavior. Escalate complex issues to Tier 3 or engineering teams when needed
Support backup, restore, and recovery processes for SQL Server, Vertica, Hadoop, and related data services
Use enterprise ticketing, monitoring, automation, and log platforms such as ServiceNow, Grafana and Blink automation platforms
Participate in after-hours support and travel to customer sites as needed, approximately 15%
Requirements:
Bachelor degree in computer science, Information Technology, Engineering, or related technical field
Equivalent practical experience will also be considered
IT Solution Engineer | job description
5+ years of experience supporting enterprise Linux and Windows Server environments, including installation, administration, troubleshooting, and performance analysis
Experience supporting production enterprise applications in high-availability environments
Experience with cloud platforms such as AWS, Azure, or similar providers
Experience with container technologies such as Kubernetes, Docker, or equivalent platforms
Working knowledge of enterprise networking and storage concepts, including load balancers, virtual IPs, SAN, NAS, RAID, and backup architectures
Experience troubleshooting distributed systems using logs, monitoring tools, system events, and operational runbooks
Understanding backup and restore strategies, including RPO and RTO objectives
Strong written and verbal communication skills, with the ability to work directly with customers and internal technical teams
Self-starter with the ability to work independently, manage priorities, and contribute effectively to a team environment
Desirable:
Experience supporting Vertica clusters or similar analytical database platforms
Experience supporting Hadoop distributions such as EMR, Cloudera, or equivalent big data platforms
Experience supporting Kafka or similar enterprise messaging and streaming platforms
Experience with infrastructure automation, configuration management, or DevOps practices
Experience with enterprise monitoring and log management tools such as Splunk, Elastic, Grafana, or similar platforms
Experience in semiconductor manufacturing, semiconductor testing, electronics manufacturing, or analytics environments
What’s in it for you?
Strong community: Work alongside top professionals in a friendly, open-door environment
Growth focus: Take on large-scale projects with a global impact and expand your expertise
Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice
Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations
About us:
At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.
As one of Ukraine’s largest IT companies and a top employer recognized by Forbes, we’ve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the future.
Explore, empower, engineer with Ciklum!
Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.
Originally posted on Himalayas
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role:
As a Senior Support Engineer, become a part of a cross-functional development team engineering experiences of tomorrow. As a Senior Support Engineer, you will deploy, maintain, troubleshoot, and optimize solutions across customer environments. You will support platforms that include Linux, Windows Server, SQL Server,
Vertica, Hadoop, Kafka, containers, and cloud platforms such as AWS and Azure. This role is customer facing and combines enterprise operations, automation, customer engagement, and incident response. You will act as a technical advisor and escalation point for deployment, upgrade, monitoring, and operational support activities.
Responsibilities:
Deploy, configure, and maintain software solutions in customer on-premises data centers and cloud environments
Support enterprise data platforms, including Vertica, Hadoop, Kafka, SQL Server, and related services
Use automation and configuration management tools, such as Ansible and related technologies, to improve deployment consistency and operational efficiency
Perform major and minor upgrades, patch validation, hotfix deployment, release planning, and post-upgrade health checks
Run daily system health checks, respond to monitoring alerts, analyze logs, and document remediation actions
Monitor operating systems, SQL Server, Vertica, Hadoop, Docker containers, Kafka, and supporting application services
Triage incidents by reviewing logs, system events, monitoring data, and application behavior. Escalate complex issues to Tier 3 or engineering teams when needed
Support backup, restore, and recovery processes for SQL Server, Vertica, Hadoop, and related data services
Use enterprise ticketing, monitoring, automation, and log platforms such as ServiceNow, Grafana and Blink automation platforms
Participate in after-hours support and travel to customer sites as needed, approximately 15%
Requirements:
Bachelor degree in computer science, Information Technology, Engineering, or related technical field
Equivalent practical experience will also be considered
IT Solution Engineer | job description
5+ years of experience supporting enterprise Linux and Windows Server environments, including installation, administration, troubleshooting, and performance analysis
Experience supporting production enterprise applications in high-availability environments
Experience with cloud platforms such as AWS, Azure, or similar providers
Experience with container technologies such as Kubernetes, Docker, or equivalent platforms
Working knowledge of enterprise networking and storage concepts, including load balancers, virtual IPs, SAN, NAS, RAID, and backup architectures
Experience troubleshooting distributed systems using logs, monitoring tools, system events, and operational runbooks
Understanding backup and restore strategies, including RPO and RTO objectives
Strong written and verbal communication skills, with the ability to work directly with customers and internal technical teams
Self-starter with the ability to work independently, manage priorities, and contribute effectively to a team environment
Desirable:
Experience supporting Vertica clusters or similar analytical database platforms
Experience supporting Hadoop distributions such as EMR, Cloudera, or equivalent big data platforms
Experience supporting Kafka or similar enterprise messaging and streaming platforms
Experience with infrastructure automation, configuration management, or DevOps practices
Experience with enterprise monitoring and log management tools such as Splunk, Elastic, Grafana, or similar platforms
Experience in semiconductor manufacturing, semiconductor testing, electronics manufacturing, or analytics environments
What’s in it for you?
Strong community: Work alongside top professionals in a friendly, open-door environment
Growth focus: Take on large-scale projects with a global impact and expand your expertise
Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice
Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations
About us:
At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.
As one of Ukraine’s largest IT companies and a top employer recognized by Forbes, we’ve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the future.
Explore, empower, engineer with Ciklum!
Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.
Originally posted on Himalayas
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