Senior Professional Services Representative

PowerSchool · via Himalayas ·

Budget / Salary$70,000–101,500
TypeRemote job
LocationUnited States
Posted3 hours ago
Overview
About PowerSchoolAt PowerSchool, we power education for students around the world. As the global leader in cloud-based K-12 software, we support the full education ecosystem—from the central office to the classroom to the home. Joining PowerSchool means being part of a mission-driven team that is transforming K-12 education by helping schools operate more effectively and deliver better outcomes for educators, students, and families.
Team Overview
The Services team works closely together to set PowerSchool customers up for ongoing success through post-implementation support, troubleshooting, consultation on system setup options, and training on features and functionality. The team offers cross-portfolio support, all while meeting organizational objectives for revenue, utilization, and customer satisfaction.
Responsibilities

Application Consultant – Atrieve & eFinancePlus

Position Summary

The Application Consultant is responsible for implementing, configuring, training, and supporting PowerSchool ERP solutions, including both Atrieve and eFinancePlus. This role partners with school districts to translate business requirements, design system solutions, configure applications, and ensure successful adoption of ERP functionality.

The consultant serves as a trusted advisor throughout the project lifecycle, providing expertise in financial, payroll, human resources, purchasing, budgeting, workflow, and reporting processes. The position works closely with customers, project managers, support teams, technical consultants, and product specialists to deliver high-quality implementations, optimize business processes, and drive customer success.

Key Responsibilities

Implementation & Solution Delivery

Lead and support implementations of Atrieve and eFinancePlus ERP solutions.

Facilitate discovery, design, and business process review sessions with customers.

Analyze customer requirements and translate them into application configurations.

Configure modules, workflows, security, business rules, and system settings.

Assist with data conversion planning, validation, reconciliation, and testing activities.

Support go-live preparation, deployment, stabilization, and project closure activities.

Identify risks, issues, and mitigation strategies throughout project execution.

Functional Consulting

Provide subject matter expertise in K-12 financial and administrative operations.

Advise customers on best practices for:

General Ledger

Accounts Payable

Purchasing

Budget Preparation

Fixed Assets

Payroll

Human Resources

Workflow and Approvals

State Reporting

Recommend process improvements and operational efficiencies.

Assist customers with adoption of new features and software enhancements.

Testing & Quality Assurance

Develop and execute testing strategies and test scenarios.

Support unit testing, system testing, integration testing, and User Acceptance Testing (UAT).

Validate system functionality and ensure alignment with documented business requirements.

Troubleshoot functional issues and coordinate resolutions with technical teams.

Training & Documentation

Develop customer-specific training materials and job aids.

Deliver instructor-led, virtual, and train-the-trainer sessions.

Create implementation documentation, configuration guides, and process workflows.

Transfer knowledge to customers and internal teams.

Customer Success & Managed Services

Provide post-go-live consulting and stabilization support.

Participate in Annual Expert Services (AES) engagements.

Conduct office hours, optimization reviews, and health-check sessions.

Support customers with annual, seasonal, and compliance-related processes.

Assist with enhancement requests and solution optimization initiatives.

Internal Collaboration

Partner with Project Managers to manage project scope, timelines, and deliverables.

Collaborate with Support, Product Management, Development, and Technical Services teams.

Document project activities and maintain accurate project records.

Contribute to internal knowledge bases, best practices, and reusable implementation assets.

Required Qualifications

Bachelor's degree in Business, Finance, Accounting, Information Systems, Education Administration, or a related field; or equivalent professional experience.

3+ years of ERP implementation, consulting, or application support experience.

Experience working with ERP software in finance, payroll, human resources, or procurement functions.

Strong analytical and troubleshooting skills.

Experience facilitating customer meetings, workshops, and training sessions.

Ability to manage multiple projects and priorities simultaneously.

Excellent written, verbal, and presentation skills.

Preferred Qualifications

Direct experience with Atrieve and/or eFinancePlus.

Knowledge of K-12 school district business operations.

Understanding of:

Fund Accounting

Payroll and HR Processes

State Reporting Requirements

Budget Development

Position Control

Purchasing and Procurement

Experience with data conversion, integration, and reporting tools.

Consulting or professional services experience

Work Environment 

Required travel for client engagements 

Fast-paced, project-driven consulting environment 

Success Measures 

Successful delivery of project milestones on time and within scope 

High client satisfaction and strong stakeholder relationships 

Accuracy and quality of system configurations and deliverables 

Effective issue resolution and post-go-live support 

Qualifications

Required Qualifications

Bachelor's degree in Business, Finance, Accounting, Information Systems, Education Administration, or a related field; or equivalent professional experience.

3+ years of ERP implementation, consulting, or application support experience.

Experience working with ERP software in finance, payroll, human resources, or procurement functions.

Strong analytical and troubleshooting skills.

Experience facilitating customer meetings, workshops, and training sessions.

Ability to manage multiple projects and priorities simultaneously.

Excellent written, verbal, and presentation skills.

Preferred Qualifications

Direct experience with Atrieve and/or eFinancePlus.

Knowledge of K-12 school district business operations.

Understanding of:

Fund Accounting

Payroll and HR Processes

State Reporting Requirements

Budget Development

Position Control

Purchasing and Procurement

Experience with data conversion, integration, and reporting tools.

Consulting or professional services experience

Compensation & Benefits
Compensation & Benefits
PowerSchool offers the following benefits:

Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)

Flexible Spending Accounts and Health Savings Accounts

Short-Term Disability and Long-Term Disability

Comprehensive 401(k) plan

Generous Parental Leave

Unrestricted paid time off (known as Discretionary Time Off - DTO)

Wellness Program, including ClassPass & Employee Assistance Program

Tuition Reimbursement

Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $70,000 - $101,500 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.
EEO Commitment
EEO Commitment
PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing .
Originally posted on Himalayas
application-consultant erp-consultant professional-services implementation-consultant functional-consultant senior-service-representative senior-professional professional-services-specialist senior-customer-service-representative senior-client-relations-specialist senior-client-services-associate senior-client-engagement-specialist
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