Senior Platform Support Engineer

Autodesk · via Himalayas ·

Budget / Salary€71,000–104,500
TypeFull-time job
LocationIreland
Posted5 hours ago
Job Requisition ID #

26WD95293Job Description for Senior Platform Engineer
Position Overview

We are seeking a Senior Platform Developer to join the Platform Services and Emerging Technology organization within the Developer Enablement (DevRel) group.

Our mission is to enable developers with the tools, platforms, and support needed to build, test, and deploy high-quality applications at scale using Autodesk developer platforms (e.g., CloudOS, Beacon). The DevRel team drives knowledge sharing, collaboration, and developer empowerment across internal and external engineering teams.

In this role, you will act as a senior-level technical leader for developer enablement and onboarding platforms across Americas, Canada, and EMEA. You will design and evolve systems that improve developer productivity, onboarding velocity, and platform reliability.

This role requires strong hands-on expertise in cloud platform engineering, AI/ML systems, and agentic AI workflows, particularly leveraging LLM-based automation to improve onboarding, troubleshooting, and developer self-service experiences.

You will design and operate cloud-native applications, CI/CD systems, and Infrastructure-as-Code automation using technologies such as Terraform, Helm, and Kubernetes.

You will also leverage AI/ML and agentic AI systems to introduce intelligent automation across developer onboarding, troubleshooting, and platform self-service workflows, enabling a next-generation developer enablement experience.

You will report to a Senior Engineering Manager.

Responsibilities

Own and drive the architecture and evolution of developer onboarding and enablement platforms

Standardize and improve service deployment processes across application teams

Accelerate onboarding and deployment timelines through scalable platform automation

Design and implement cloud-native automation to reduce manual effort across onboarding workflows

Build and support developer enablement tooling and internal platform services

Provide hands-on technical guidance and support for developers using internal platforms

Troubleshoot complex platform and integration issues across distributed systems

Collaborate with application and platform teams to ensure evolving developer needs are met

Design and implement AI/ML and agentic AI solutions to automate onboarding, enhance troubleshooting, and improve developer self-service capabilities

Apply AI-driven automation to improve platform efficiency, reliability, and developer experience at scale

Define and contribute to technical roadmap planning for platform modernization and automation initiatives

Create and maintain high-quality technical documentation, runbooks, and enablement materials

Stay current with emerging technologies in cloud platforms, AI/ML, and agentic AI systems

Minimum Qualifications

Bachelor’s or Master’s degree in Computer Science or related field

8+ years of experience building scalable cloud-native applications using Python, Node.js, or similar frameworks

8+ years of experience in cloud platforms (AWS preferred)

8+ years of experience designing and implementing CI/CD pipelines and SDLC automation (Jenkins, CloudBees, Spinnaker, etc.)

8+ years of experience with Infrastructure-as-Code and platform automation tools (Terraform, Helm, Ansible, etc.)

Experience with containerized and distributed systems using Docker and Kubernetes

Strong understanding of cloud networking, observability, and distributed system design

Strong troubleshooting, debugging, and incident resolution skills

Experience creating operational documentation (runbooks, engineering guides, system design docs)

Strong collaboration and communication skills across engineering teams

Hands-on experience building and deploying production AI/ML systems

Experience with agentic AI systems or LLM-based automation workflows (tool use, orchestration, autonomous agents)

Proven ability to operate at a Senior Engineer level, combining hands-on execution with architecture ownership and technical leadership

Preferred Qualifications

Experience building AI-powered developer tools or platform automation systems

Experience with AWS AI/ML services such as Bedrock or equivalent LLM platforms

Experience designing agent-based workflows for automation or developer productivity

Experience building large-scale distributed systems in production environments

Strong background in DevOps, platform engineering, and infrastructure scalability

Experience with event-driven and microservices architectures

Familiarity with Agile/Scrum and modern CI/CD practices

Demonstrated experience improving developer experience (DevEx) at scale

The Ideal Candidate

You are a senior-level cloud platform engineer who thrives in building scalable systems that improve developer productivity

You have deep hands-on experience in AI/ML and production-grade agentic AI systems

You have owned architecture for complex distributed platforms and driven technical direction across teams

You are equally comfortable designing systems and implementing critical components

You excel at building automation that reduces friction and improves developer experience

You have a strong track record of delivering platform-level impact in large-scale engineering organizations

You are motivated by solving complex infrastructure and onboarding challenges at scale

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency
Salary is one part of Autodesk’s competitive compensation package. For Ireland based roles, we expect a starting base salary between 71,000 EUR and 104,500 EUR. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here:

In-Person Onboarding and Identity Verification
This role may require in-person onboarding and/or in-person ID verification.
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
Originally posted on Himalayas
platform-engineering devops site-reliability-engineering developer-relations cloud-engineer platform-support-engineer senior-support-engineer senior-platform-engineer senior-technical-support-engineer senior-devops-platform-engineer support-engineer
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