Senior Director, RPA

Job Purpose The Senior Director of Robotic Process Automation is responsible for leading and scaling the organization's RPA center of excellence within a healthcare and life sciences environment. This role provides strategic direction, operational oversight, and people leadership to grow a high-performing automation team that delivers measurable business value across clinical, administrative, and operational functions.
Duties & Responsibilities The following duties are representative of the responsibilities required for this position. Other duties may be assigned.
Strategy & Program Management

Develop and execute an RPA roadmap aligned to enterprise digital transformation objectives

Establish and maintain an RPA governance framework including prioritization, standards, change management, and risk controls

Define and track key performance indicators (KPIs) including FTE savings, bot uptime, ROI, and delivery velocity

Report program performance and strategic recommendations to senior and executive leadership

Delivery & Operations

Oversee end-to-end delivery of automation projects from intake through deployment and steady-state operations

Maintain and improve the reliability and performance of the existing production bot automation population

Ensure all automations comply with HIPAA, SOC 2, and organizational security and audit requirements

Partner with IT, cybersecurity, and compliance to support system access, infrastructure, and change management processes

People Leadership

Recruit, develop, and retain a team of RPA developers, coordinators, and business analysts

Set clear performance expectations, conduct regular reviews, and support career development planning

Foster a team culture centered on continuous improvement, accountability, and innovation

Drive automation awareness and capability building across business stakeholder teams

Vendor & Stakeholder Management

Manage relationships with RPA platform vendors (e.g., UiPath)

Collaborate with revenue cycle, and denial management leaders to identify and prioritize automation opportunities

Oversee vendor contracts, licensing, and platform roadmap alignment

Qualifications Minimum Qualifications

Bachelor’s degree in computer science, information systems, engineering, or a related field; or equivalent professional experience

10 or more years of experience in RPA process automation, digital transformation, or enterprise technology

5 or more years of people management experience, including direct management of technical staff

Demonstrated experience scaling an RPA program or center of excellence in a regulated industry

Proficiency with the RPA platform (UiPath)

Working knowledge of HIPAA and healthcare data governance requirements

Strong written and verbal communication skills with the ability to present to executive audiences

Preferred Qualifications

Master's degree or MBA

RPA platform certification (UiPath, Automation Anywhere, or equivalent)

Experience with Epic, Cerner, or other major EHR platforms

Familiarity with AI/ML tools, NLP, or document intelligence solutions used in automation workflows

Background in Lean, Six Sigma, or other process improvement methodologies

Core Competencies

Strategic Thinking — Translates organizational goals into actionable automation programs

Leadership — Inspires, develops, and retains high-performing technical teams

Results Orientation — Drives delivery against timelines, budgets, and quality standards

Communication — Presents complex technical concepts clearly to non-technical stakeholders

Collaboration — Builds strong cross-functional partnerships across the organization

Problem Solving — Approaches ambiguous challenges with structure and creativity

Working Conditions

This position operates primarily in a remote. The role may require occasional travel to organizational facilities or vendor sites. Extended hours may be required during critical project phases or system incidents.

Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes

Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear

Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress

Work Environment: The noise level in the work environment is usually minimal

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.
Originally posted on Himalayas