Senior Customer Support Engineer (EMEA) - Remote
TypeFull-time job
LocationUnited Kingdom
Posted1 day ago
Our client is a fast‑growing international software company building high‑performance developer infrastructure used by teams around the world. To support their expanding customer base, were looking for a Senior Customer Support Engineer to take ownership of complex technical issues, guide customers through challenging scenarios, and help shape a world‑class support function.
This is a high‑impact role for someone who thrives in a technical environment, enjoys problem‑solving, and wants to be part of a modern, engineering‑driven organization.
What You'll Do
Technical Support & Troubleshooting
Act as the primary technical contact for customers across EMEA
Diagnose and resolve complex issues spanning infrastructure, cloud environments, and backend systems
Investigate customer‑reported problems, reproduce scenarios, and collaborate with engineering to drive resolutions
Customer Success & Guidance
Help customers get the most out of the platform by providing best‑practice guidance and technical recommendations
Communicate clearly with both technical and non‑technical stakeholders, ensuring a smooth and positive support experience
Cross‑Functional Collaboration
Work closely with engineering and product teams to escalate issues, share insights, and influence product improvements
Contribute to internal tooling, workflows, and automation to streamline support operations
Documentation & Enablement
Create and maintain high‑quality documentation for internal teams and customers
Identify recurring issues and propose improvements to reduce friction and enhance product reliability
Operational Excellence
Participate in an on‑call rotation to ensure timely responses to critical issues
Help shape support processes as the company scales, bringing structure, clarity, and continuous improvement
What You Bring
Strong experience in a customer‑facing technical support, DevOps, SRE, or infrastructure‑focused role
Solid proficiency in Python or a similar programming language
Hands‑on experience with Kubernetes and managing workloads in cloud environments (AWS, GCP, or Azure)
Ability to troubleshoot distributed systems, cloud services, and backend components
Excellent communication skills and the ability to translate complex technical topics into clear explanations
Familiarity with modern search, data, or database technologies is a plus
A proactive, ownership‑driven mindset and comfort working in a fast‑moving environment
Must be based in the EMEA region
Why This Role Stands Out
Join a remote‑first, international team working on cutting‑edge developer technology
Contribute directly to a growing support organization with room to influence processes and tooling
Competitive compensation, flexible working culture, and opportunities for professional development
Work in a company that values autonomy, engineering excellence, and continuous improvement
Originally posted on Himalayas
This is a high‑impact role for someone who thrives in a technical environment, enjoys problem‑solving, and wants to be part of a modern, engineering‑driven organization.
What You'll Do
Technical Support & Troubleshooting
Act as the primary technical contact for customers across EMEA
Diagnose and resolve complex issues spanning infrastructure, cloud environments, and backend systems
Investigate customer‑reported problems, reproduce scenarios, and collaborate with engineering to drive resolutions
Customer Success & Guidance
Help customers get the most out of the platform by providing best‑practice guidance and technical recommendations
Communicate clearly with both technical and non‑technical stakeholders, ensuring a smooth and positive support experience
Cross‑Functional Collaboration
Work closely with engineering and product teams to escalate issues, share insights, and influence product improvements
Contribute to internal tooling, workflows, and automation to streamline support operations
Documentation & Enablement
Create and maintain high‑quality documentation for internal teams and customers
Identify recurring issues and propose improvements to reduce friction and enhance product reliability
Operational Excellence
Participate in an on‑call rotation to ensure timely responses to critical issues
Help shape support processes as the company scales, bringing structure, clarity, and continuous improvement
What You Bring
Strong experience in a customer‑facing technical support, DevOps, SRE, or infrastructure‑focused role
Solid proficiency in Python or a similar programming language
Hands‑on experience with Kubernetes and managing workloads in cloud environments (AWS, GCP, or Azure)
Ability to troubleshoot distributed systems, cloud services, and backend components
Excellent communication skills and the ability to translate complex technical topics into clear explanations
Familiarity with modern search, data, or database technologies is a plus
A proactive, ownership‑driven mindset and comfort working in a fast‑moving environment
Must be based in the EMEA region
Why This Role Stands Out
Join a remote‑first, international team working on cutting‑edge developer technology
Contribute directly to a growing support organization with room to influence processes and tooling
Competitive compensation, flexible working culture, and opportunities for professional development
Work in a company that values autonomy, engineering excellence, and continuous improvement
Originally posted on Himalayas
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