Senior Customer Advocate
TypeFull-time job
LocationMexico
Posted2 hours ago
A LITTLE BIT ABOUT Boldr
Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
We are a global team, united by our desire to connect diverse people with common values for boldr impact.
LET’S START WITH OUR VALUES
Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships we’ll always find EMPATHY
WHAT IS YOUR ROLE
As a Sr. Customer Advocate, you will be responsible for tasks including, but not limited to responding to customer inquiries and providing solutions to any issues customers are experiencing. Being on call to support customers outside of normal business hours. You will also be expected to work closely with the operations staff/ managers for scheduling service visits and dispatching service technicians to customer sites for maintenance and repairs
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
WHAT WILL YOU DO
Answer incoming customer calls regarding product issues, service questions, and general client concerns
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Update customer information in the customer service database (Zendesk) during and after each call
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Impact the company's bottom line by solving problems and turning frustrated clients into happy and repeat customers
Requirements
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
Curious and authentic, just like us! #beboldr
An analytical and critical thinker, with an eye for even the most minute of details
Passionate about client satisfaction
Exceptional written and verbal communication skills (English)
Ability to multitask
Ability to effectively prioritize workload
Ability to teamwork, as well as the ability to work independently
Well organized
YOU HAVE…
1-2 years of customer service preferred
Efficient knowledge of MS Office
Must be available to work occasional nights, holidays and weekends
Must have ability to use and manage customer service ticketing system/ software (Zendesk)
Aptitude to quickly learn and navigate new technology, systems, and applications.
The ability to accept feedback gracefully and with an open mind.
Intermediate understanding of common Customer Experience best practices.
Customer orientation and ability to adapt/respond to different types of characters.
Originally posted on Himalayas
Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
We are a global team, united by our desire to connect diverse people with common values for boldr impact.
LET’S START WITH OUR VALUES
Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships we’ll always find EMPATHY
WHAT IS YOUR ROLE
As a Sr. Customer Advocate, you will be responsible for tasks including, but not limited to responding to customer inquiries and providing solutions to any issues customers are experiencing. Being on call to support customers outside of normal business hours. You will also be expected to work closely with the operations staff/ managers for scheduling service visits and dispatching service technicians to customer sites for maintenance and repairs
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
WHAT WILL YOU DO
Answer incoming customer calls regarding product issues, service questions, and general client concerns
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Update customer information in the customer service database (Zendesk) during and after each call
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Impact the company's bottom line by solving problems and turning frustrated clients into happy and repeat customers
Requirements
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
Curious and authentic, just like us! #beboldr
An analytical and critical thinker, with an eye for even the most minute of details
Passionate about client satisfaction
Exceptional written and verbal communication skills (English)
Ability to multitask
Ability to effectively prioritize workload
Ability to teamwork, as well as the ability to work independently
Well organized
YOU HAVE…
1-2 years of customer service preferred
Efficient knowledge of MS Office
Must be available to work occasional nights, holidays and weekends
Must have ability to use and manage customer service ticketing system/ software (Zendesk)
Aptitude to quickly learn and navigate new technology, systems, and applications.
The ability to accept feedback gracefully and with an open mind.
Intermediate understanding of common Customer Experience best practices.
Customer orientation and ability to adapt/respond to different types of characters.
Originally posted on Himalayas
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