Salesforce Business Analyst (REMOTE, IN, US)
Budget / Salary$82,560–87,720
TypeFull-time job
LocationUnited States
Posted4 hours ago
Job Summary
The Senior Salesforce Business Analyst serves as a key liaison between university business partners and technical teams responsible for Salesforce and related enterprise solutions. This position develops a broad understanding of business objectives, processes, stakeholder needs, data requirements, and existing system capabilities and translates those needs into clearly defined business and functional requirements that enable effective technology solutions. The Senior Salesforce Business Analyst works with stakeholders to analyze complex business problems and opportunities, facilitate discovery and requirements sessions, document current- and future-state processes, identify gaps, evaluate solution alternatives, develop user stories and acceptance criteria, and support solution design and implementation. The position provides guidance regarding Salesforce capabilities and helps business partners distinguish business requirements from proposed technical solutions to ensure that solutions align with university priorities, enterprise architecture, data governance, security, usability, and long-term maintainability. This position participates in and may lead business analysis activities for projects and product enhancements throughout the solution lifecycle, including discovery, requirements definition, prioritization, solution validation, testing, implementation, and post-implementation evaluation.
The Senior Salesforce Business Analyst partners closely with product owners, Salesforce administrators, architects, developers, integration teams, data teams, project managers, and university stakeholders to ensure requirements are understood, traceable, testable, and successfully delivered. As a senior professional contributor, this position independently manages complex assignments, facilitates decision-making among diverse stakeholder groups, identifies risks and dependencies, recommends and makes moderate to significant improvements to business processes and Salesforce capabilities, and may coach or review the work of less experienced professionals.
What We're Looking For
Education and Experience Required:
Bachelor's degree in business, information technology, computer science, or related fields
Minimum of four (4) years of experience performing business analysis, systems analysis, business process analysis, product analysis, or comparable work involving the translation of business needs into technology solutions
Must be a US Citizen or have a Permanent Residency Card
In lieu of degree, consideration will be given to an equivalent combination of related education and work experience
Demonstrated experience:
eliciting, analyzing, documenting, validating, and managing business and functional requirements
facilitating requirements gathering and discovery sessions with stakeholders
translating complex business needs into user stories, functional requirements, and testable acceptance criteria
analyzing and documenting current- and future-state business processes
working with technical teams throughout the solution development lifecycle
coordinating or supporting user acceptance testing and solution validation
communicating complex business and technical concepts to both technical and non-technical audiences
Preferred
Three (3) or more years of experience working within a Salesforce ecosystem
Additional Salesforce certifications or demonstrated Salesforce platform expertise
Salesforce Business Analyst certification
Experience:
as a Salesforce Business Analyst, CRM Business Analyst, Product Analyst, or comparable role
supporting Salesforce implementations, enhancements, platform products, releases, or integrations
working with Agile or hybrid product/project delivery methodologies
with Jira, Azure DevOps, or comparable backlog and requirements-management tools
with business-process modeling and process-improvement methodologies
with enterprise data integrations and ERP, student information, identity, marketing, or other enterprise platforms
working in higher education or another complex, decentralized organization
Skills Needed
Advanced business analysis and requirements-management skills
Ability to:
distinguish a business requirement from a proposed technical solution and guide stakeholders toward clearly defining the underlying business need
translate business objectives and processes into clear, actionable, and testable requirements, user stories, and acceptance criteria
manage multiple priorities and assignments with limited supervision
identify assumptions, dependencies, constraints, risks, and gaps and communicate their potential impacts
work effectively as part of a high-performing cross-functional team
adapt to changing business priorities and technology capabilities while maintaining focus on customer and organizational outcomes
perform gap analysis and develop practical solution alternatives and recommendations
evaluate solution alternatives based on business value, feasibility, risk, usability, maintainability, dependencies, and organizational impact
create clear process documentation, diagrams, requirements, presentations, decision documentation, and other business-analysis artifacts
Strong:
business-process analysis skills, including the ability to document and evaluate current- and future-state processes
professional judgment, integrity, accountability, collaboration, and commitment to continuous improvement Strong verbal and written communication skills with the ability to communicate effectively with technical professionals, operational staff, managers, and senior stakeholders
stakeholder-management and influencing skills, including the ability to facilitate resolution when stakeholder priorities or requirements conflict
facilitation skills and demonstrated ability to lead requirements workshops, discovery sessions, process reviews, and stakeholder discussions
Working knowledge of Salesforce CRM concepts, functionality, data structures, security concepts, automation, reporting, and integration patterns sufficient to effectively partner with Salesforce technical professionals
Demonstrated:
analytical, critical-thinking, problem-solving, and decision-support capabilities
ability to independently analyze complex business problems involving multiple processes, systems, stakeholder groups, and organizational dependencies
Preferred
Knowledge of:
Salesforce platform capabilities and limitations across CRM-related products
Agile business analysis practices, backlog management, user-story development, and refinement
data governance, data quality, privacy, security, and stewardship principles
Experience with:
process-modeling techniques and tools
dataflow, data-mapping, or integration-requirement analysis
defining reporting, analytics, and key performance indicator requirements
performing change-impact analysis and supporting organizational change and user adoption
mentoring or reviewing the work of junior analysts
Additional Information
Purdue University will not sponsor employment authorization for this position
A background check will be required for employment in this position
FLSA: Exempt (Not Eligible for Overtime)
Retirement Eligibility: Defined Contribution Waiting Period
Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days -Summary of Benefits for Professional levels 1-3, Management levels 1-2 - Human Resources - Purdue University.
Career Stream
Professional 3
Pay Band S075
Job Code #20003929
Career path maker:
The anticipated annual salary range for this position is $82,560 to $87,720 annually commensurate with the candidate’s education and experience. The final salary offer will be determined based on a variety of factors, including equity, available budget, educational background, and relevant experience.
Who We Are
Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.
Equal Opportunity Employer
Purdue University is an EOE employer.
Originally posted on Himalayas
The Senior Salesforce Business Analyst serves as a key liaison between university business partners and technical teams responsible for Salesforce and related enterprise solutions. This position develops a broad understanding of business objectives, processes, stakeholder needs, data requirements, and existing system capabilities and translates those needs into clearly defined business and functional requirements that enable effective technology solutions. The Senior Salesforce Business Analyst works with stakeholders to analyze complex business problems and opportunities, facilitate discovery and requirements sessions, document current- and future-state processes, identify gaps, evaluate solution alternatives, develop user stories and acceptance criteria, and support solution design and implementation. The position provides guidance regarding Salesforce capabilities and helps business partners distinguish business requirements from proposed technical solutions to ensure that solutions align with university priorities, enterprise architecture, data governance, security, usability, and long-term maintainability. This position participates in and may lead business analysis activities for projects and product enhancements throughout the solution lifecycle, including discovery, requirements definition, prioritization, solution validation, testing, implementation, and post-implementation evaluation.
The Senior Salesforce Business Analyst partners closely with product owners, Salesforce administrators, architects, developers, integration teams, data teams, project managers, and university stakeholders to ensure requirements are understood, traceable, testable, and successfully delivered. As a senior professional contributor, this position independently manages complex assignments, facilitates decision-making among diverse stakeholder groups, identifies risks and dependencies, recommends and makes moderate to significant improvements to business processes and Salesforce capabilities, and may coach or review the work of less experienced professionals.
What We're Looking For
Education and Experience Required:
Bachelor's degree in business, information technology, computer science, or related fields
Minimum of four (4) years of experience performing business analysis, systems analysis, business process analysis, product analysis, or comparable work involving the translation of business needs into technology solutions
Must be a US Citizen or have a Permanent Residency Card
In lieu of degree, consideration will be given to an equivalent combination of related education and work experience
Demonstrated experience:
eliciting, analyzing, documenting, validating, and managing business and functional requirements
facilitating requirements gathering and discovery sessions with stakeholders
translating complex business needs into user stories, functional requirements, and testable acceptance criteria
analyzing and documenting current- and future-state business processes
working with technical teams throughout the solution development lifecycle
coordinating or supporting user acceptance testing and solution validation
communicating complex business and technical concepts to both technical and non-technical audiences
Preferred
Three (3) or more years of experience working within a Salesforce ecosystem
Additional Salesforce certifications or demonstrated Salesforce platform expertise
Salesforce Business Analyst certification
Experience:
as a Salesforce Business Analyst, CRM Business Analyst, Product Analyst, or comparable role
supporting Salesforce implementations, enhancements, platform products, releases, or integrations
working with Agile or hybrid product/project delivery methodologies
with Jira, Azure DevOps, or comparable backlog and requirements-management tools
with business-process modeling and process-improvement methodologies
with enterprise data integrations and ERP, student information, identity, marketing, or other enterprise platforms
working in higher education or another complex, decentralized organization
Skills Needed
Advanced business analysis and requirements-management skills
Ability to:
distinguish a business requirement from a proposed technical solution and guide stakeholders toward clearly defining the underlying business need
translate business objectives and processes into clear, actionable, and testable requirements, user stories, and acceptance criteria
manage multiple priorities and assignments with limited supervision
identify assumptions, dependencies, constraints, risks, and gaps and communicate their potential impacts
work effectively as part of a high-performing cross-functional team
adapt to changing business priorities and technology capabilities while maintaining focus on customer and organizational outcomes
perform gap analysis and develop practical solution alternatives and recommendations
evaluate solution alternatives based on business value, feasibility, risk, usability, maintainability, dependencies, and organizational impact
create clear process documentation, diagrams, requirements, presentations, decision documentation, and other business-analysis artifacts
Strong:
business-process analysis skills, including the ability to document and evaluate current- and future-state processes
professional judgment, integrity, accountability, collaboration, and commitment to continuous improvement Strong verbal and written communication skills with the ability to communicate effectively with technical professionals, operational staff, managers, and senior stakeholders
stakeholder-management and influencing skills, including the ability to facilitate resolution when stakeholder priorities or requirements conflict
facilitation skills and demonstrated ability to lead requirements workshops, discovery sessions, process reviews, and stakeholder discussions
Working knowledge of Salesforce CRM concepts, functionality, data structures, security concepts, automation, reporting, and integration patterns sufficient to effectively partner with Salesforce technical professionals
Demonstrated:
analytical, critical-thinking, problem-solving, and decision-support capabilities
ability to independently analyze complex business problems involving multiple processes, systems, stakeholder groups, and organizational dependencies
Preferred
Knowledge of:
Salesforce platform capabilities and limitations across CRM-related products
Agile business analysis practices, backlog management, user-story development, and refinement
data governance, data quality, privacy, security, and stewardship principles
Experience with:
process-modeling techniques and tools
dataflow, data-mapping, or integration-requirement analysis
defining reporting, analytics, and key performance indicator requirements
performing change-impact analysis and supporting organizational change and user adoption
mentoring or reviewing the work of junior analysts
Additional Information
Purdue University will not sponsor employment authorization for this position
A background check will be required for employment in this position
FLSA: Exempt (Not Eligible for Overtime)
Retirement Eligibility: Defined Contribution Waiting Period
Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days -Summary of Benefits for Professional levels 1-3, Management levels 1-2 - Human Resources - Purdue University.
Career Stream
Professional 3
Pay Band S075
Job Code #20003929
Career path maker:
The anticipated annual salary range for this position is $82,560 to $87,720 annually commensurate with the candidate’s education and experience. The final salary offer will be determined based on a variety of factors, including equity, available budget, educational background, and relevant experience.
Who We Are
Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.
Equal Opportunity Employer
Purdue University is an EOE employer.
Originally posted on Himalayas
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