Sales Service Representative (English & Mandarin)

Sales Service Representative
Inbound Sales, Customer Service & Financial Services | Remote | U.S. Hours
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Sales Service Representative to support prospective customers seeking debt settlement and debt consolidation solutions.
This is a customer-focused sales role where most conversations begin with individuals who have already expressed interest in the company’s services.
You’ll be responsible for:

Handling inbound sales inquiries

Understanding prospective clients’ financial needs

Explaining available debt relief solutions

Following up with leads

Supporting conversion through consultative conversations

Maintaining accurate CRM records

This role is ideal for someone who combines sales ability with empathy and strong customer service skills.
Fluency in both English and Mandarin is required.
What You’ll Own
Inbound Sales & Client Support

Answer inbound calls from prospective clients interested in:

Debt settlement

Debt consolidation

Related financial solutions

Understand each prospective client’s financial situation and needs

Explain available programs clearly and accurately

Guide clients toward appropriate solutions based on their circumstances

Provide a professional, empathetic, and consultative customer experience

Build trust while helping clients navigate sensitive financial decisions

Lead Follow-Up & Outbound Outreach

Follow up promptly with leads generated through marketing channels

Maintain consistent communication throughout the sales process

Re-engage prospective clients who have not yet made a decision

Conduct outbound follow-up calls and cold calls when required

Maintain disciplined follow-up so qualified opportunities do not fall through the cracks

Build long-term trust through responsive and professional communication

Consultative Sales & Relationship Building

Ask effective questions to understand:

Financial challenges

Client needs

Goals

Interest level

Listen actively and communicate solutions clearly

Handle questions and objections professionally

Balance sales objectives with a customer-first approach

Help prospective clients feel informed and comfortable throughout the process

CRM & Documentation

Maintain accurate records of all client interactions

Update CRM systems with:

Call notes

Communication history

Lead status

Follow-up requirements

Relevant client information

Track lead progression through the sales pipeline

Ensure all records remain complete, organized, and up to date

Protect confidential and sensitive customer information

Team Collaboration

Work closely with sales and customer service teams

Coordinate follow-ups and client handoffs when necessary

Share customer feedback and recurring questions with the team

Contribute insights that can improve:

Sales effectiveness

Lead conversion

Customer experience

Stay informed about company offerings, compliance expectations, and relevant industry developments

Required Experience & Skills
Experience

Previous experience in:

Sales

Customer service

Call centers

Client-facing roles

Experience handling customer conversations over the phone

Experience with financial services, debt settlement, debt consolidation, lending, or related industries is strongly preferred

Communication

Fluent English and Mandarin communication skills

Excellent verbal and written communication

Professional and confident phone presence

Strong active listening skills

Ability to explain information clearly and patiently

Comfortable discussing sensitive financial matters with professionalism and discretion

Sales & Customer Service Skills

Strong relationship-building ability

Consultative approach to sales

Comfortable handling objections and customer concerns

Ability to follow up consistently with prospective clients

Customer-focused while still working toward sales and conversion goals

Technical & Organizational Skills

Experience using CRM or customer management systems

Strong documentation and note-taking habits

Ability to manage multiple leads and follow-up activities

Strong organization and time management

Comfortable learning new technologies and communication platforms

Ability to work independently in a remote environment

What Makes You a Strong Fit
You:

Enjoy helping people navigate financial challenges

Communicate with empathy, confidence, and professionalism

Are comfortable speaking with customers throughout the day

Can build trust quickly over the phone

Remain composed during sensitive or difficult conversations

Follow up consistently instead of allowing leads to go cold

Are detail-oriented with CRM documentation

Balance customer service with sales performance

Thrive in fast-paced, customer-facing environments

What a Typical Day Looks Like
Your day may include:

Answering inbound calls from prospective clients

Understanding clients’ financial circumstances and needs

Explaining debt settlement or consolidation solutions

Following up with leads from previous conversations

Conducting outbound calls when required

Answering questions and handling objections

Updating CRM records after every interaction

Tracking prospects through the sales process

Coordinating with sales and customer service teammates

Staying current on company programs and compliance requirements

In short: you help prospective clients understand their financial options while providing an empathetic customer experience and consistently moving qualified opportunities through the sales process.
Key Metrics for Success

Lead response and follow-up speed

Lead-to-client conversion performance

Client satisfaction and engagement

Consistency of outbound follow-up

Accuracy and completeness of CRM records

Quality of customer conversations

Professional handling of sensitive financial situations

Contribution toward team sales and service goals

What We Offer

Competitive base salary

Performance-based incentives

Comprehensive training and ongoing support

Fully remote work environment

Collaborative and supportive team culture

Career growth and advancement opportunities

Opportunity to develop experience within financial services and consultative sales

Interview Process

Initial Screening Call

Client Interview

Offer & Onboarding

Apply Now
If you:

Are fluent in English and Mandarin

Have experience in sales or customer service

Are confident handling inbound and outbound calls

Communicate with empathy and professionalism

Enjoy helping customers understand financial solutions

Can consistently follow up and manage leads

We’d love to hear from you.
Important: Spark Hire Video Interview
As part of our application process, qualified candidates will be invited to complete a one-way video interview through Spark Hire.
This is your opportunity to introduce yourself and highlight your experience with sales, customer service, financial services, inbound calls, lead follow-up, CRM management, and client communication.
We recommend sharing specific examples that demonstrate your English and Mandarin communication abilities, customer service approach, sales performance, objection handling, and experience managing sensitive financial conversations.
Please complete your Spark Hire interview promptly after receiving the invitation. Candidates who do not complete the video interview may not move forward in the hiring process.
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Originally posted on Himalayas