Sales force/Veeva CRM Support/operational manager with 10-12 yrs of experience - Poland-Full time.

I’m looking for a seasoned operations manager—about 12-14 years in the saddle—who can keep our Digital Services application landscape running smoothly. For the first two months you’ll work on-site in Poland; once the foundations are solid you may switch to remote.

Your day-to-day priority will be incident management and service-request coordination. That means triaging tickets, escalating when needed, and keeping every stakeholder in the loop until resolution. Alongside that core duty you’ll steer E-Commerce platforms, CRM systems, and Marketing applications with expert-level CRM proficiency, ideally in Salesforce or Veeva CRM (Veeva is a nice-to-have, not a deal-breaker).

What I’ll rely on you for
• Safeguard stable operations by monitoring KPIs, running service reviews, and following through on corrective actions
• Own the governance framework—define runbooks, RACI matrices, and handover packs, then ensure they’re adopted
• Oversee change and release readiness so deployments move from dev to prod without surprises
• Coordinate vendors, track actions, and drive continuous improvement that prevents repeat incidents and boosts compliance

Success looks like this: incidents resolved within agreed SLAs, clean documentation that anyone can pick up, and measurable drops in recurring issues across our e-commerce storefronts, CRM deployments, and marketing tech stack.

If you thrive on high-stakes coordination, can translate metrics into concrete actions, and don’t mind kicking things off in Poland, I’d love to hear how you can make our operations bulletproof.