SaaS Account Manager Base+Commission

I’m looking for a driven SaaS account manager who can both spark new interest among small businesses and keep those same customers thriving long after sign-up. My product already attracts a steady stream of inquiries, so your day will focus on turning each new small-business lead into a fully onboarded, happy user and then nurturing that account for renewals, upgrades, referrals, and long-term growth.

What the role looks like
• Guide every new small-business customer through a structured onboarding journey, tailoring setup sessions, check-ins, and best-practice resources to their needs.
• Track usage data and customer health signals so you can step in early, solve issues, and keep churn near zero.
• Identify upsell or cross-sell moments that truly add value for the customer, earning you generous commission on every expansion.
• Own a portfolio of existing small-business accounts, running quarterly business reviews, collecting product feedback, and championing customer requests internally.
• Collaborate closely with our marketing and product teams—marketing supplies the bulk of leads; product delivers feature updates you’ll translate into real-world wins for customers.

Success looks like
• 90%+ onboarding completion within the first 30 days for new accounts you touch
• Retention and NPS scores that match or beat industry benchmarks
• Clear, documented growth plans for each managed account and measurable revenue expansion

This is a fully remote, full-time position with a competitive base salary plus a high, uncapped commission tied to both new account activation and ongoing account growth. If you have a proven track record of onboarding and nurturing small-business SaaS customers let’s talk.