Russian-Speaking Gaming Customer Service
TypeFull-time job
LocationPortugal
Posted3 hours ago
Cross Border Talents is looking for fluent (C2 and higher, written and spoken) speakers of Russian for a new exciting project that could be performed remotely from anywhere in continental Portugal!
Contract: Full-time, rotational shifts (40 hrs/week and 8 hrs/day with 1 hour lunch break)
About the Role:
Join an international leader in interactive entertainment support! Work with a global gaming brand known for award-winning titles, immersive worlds, and passionate player communities. This is a great opportunity for Russian-speaking game enthusiasts who want to build a long-term career in Portugal while supporting players from around the world.
Responsibilities:
Provide email and chat support to players in Russian, occasionally in English
Assist with account access, login issues, and registration
Support customers with payment questions, including refunds and transaction clarifications
Help restore and update account information such as emails, phone numbers, and security details
Handle compromised accounts and in-game character restoration
Clarify questions about reward programs, tokens, and pre-paid game cards
Manage sensitive customer data with professionalism and accuracy
Deliver a positive, helpful, and player-focused service experience
Requirements:
Mandatory:
- Fluency C2 in Russian
- English level B2 or higher
Valid right to live and work in Portugal (EU/EEA ID or Portuguese residence permit or Certificate of Temporary Protection)
Located in continental Portugal or willing to relocate (relocation help is provided)
Willingness to work in rotational shifts (daytime schedule)
Preferred (not mandatory):
Experience in customer service, tech support, or gaming communities
Familiarity with gaming platforms and online account systems
Strong problem-solving and communication skills
Ability to multitask and adapt to fast-paced environments
- Training & Onboarding
New joiners participate in a comprehensive training program in English (approx. 10 working days).
Originally posted on Himalayas
Contract: Full-time, rotational shifts (40 hrs/week and 8 hrs/day with 1 hour lunch break)
About the Role:
Join an international leader in interactive entertainment support! Work with a global gaming brand known for award-winning titles, immersive worlds, and passionate player communities. This is a great opportunity for Russian-speaking game enthusiasts who want to build a long-term career in Portugal while supporting players from around the world.
Responsibilities:
Provide email and chat support to players in Russian, occasionally in English
Assist with account access, login issues, and registration
Support customers with payment questions, including refunds and transaction clarifications
Help restore and update account information such as emails, phone numbers, and security details
Handle compromised accounts and in-game character restoration
Clarify questions about reward programs, tokens, and pre-paid game cards
Manage sensitive customer data with professionalism and accuracy
Deliver a positive, helpful, and player-focused service experience
Requirements:
Mandatory:
- Fluency C2 in Russian
- English level B2 or higher
Valid right to live and work in Portugal (EU/EEA ID or Portuguese residence permit or Certificate of Temporary Protection)
Located in continental Portugal or willing to relocate (relocation help is provided)
Willingness to work in rotational shifts (daytime schedule)
Preferred (not mandatory):
Experience in customer service, tech support, or gaming communities
Familiarity with gaming platforms and online account systems
Strong problem-solving and communication skills
Ability to multitask and adapt to fast-paced environments
- Training & Onboarding
New joiners participate in a comprehensive training program in English (approx. 10 working days).
Originally posted on Himalayas
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