Restore Access to Prolific Account

I’m locked out of my Prolific.com researcher account because the platform will not accept my identity check. Each time I try to sign in, Prolific pushes me into the MFA loop and wants a verification code from an authenticator app—but I never finished setting that up on this phone, and their support queue is moving at a glacial pace.

Here’s exactly where I’m stuck:
• Identity check keeps failing during login.
• Prolific expects the code from an authenticator app, not email or SMS.
• I still have the same phone, yet no authenticator app is configured.

I need a technically savvy person who understands multi-factor authentication flows, recovery methods, and identity-verification pitfalls on sites like Prolific, Google, or AWS. Your task is to walk me through or remotely assist with:

1. Re-establishing a valid second-factor method (recovering an existing secret key or resetting MFA without violating Prolific’s policies).
2. Completing the identity check successfully so I can reach my survey dashboard again.

Deliverable: I’m able to log in, access my researcher workspace, and confirm that my surveys are visible—nothing more, nothing less.

Zoom, Google Meet, or step-by-step written instructions are fine; I just need this resolved quickly. If you’ve untangled similar 2FA snarls before, let’s get started today.