Residential Rental Listing Coordinator

I oversee a growing portfolio of residential rentals that changes month to month. To keep everything accurate and engaging for prospective tenants, I need someone who can:

• Keep every property entry on our website fully up-to-date—photos, rates, availability dates, amenities and any policy changes.
• Repurpose that same information for our social-media channels so each new post or update stays consistent with the website copy and branding.
• Answer email and phone enquiries quickly, clearly and courteously, guiding prospects through next steps and logging the interaction for future follow-up.

Although viewings are arranged in-house for now, your clean hand-offs and thorough notes should make that transition seamless when needed.

Acceptance criteria
• All active listings refreshed within 24 hours of receiving new details.
• Enquiries acknowledged within one business hour and resolved or escalated within the same day.
• A concise weekly report outlining listings updated, enquiries handled and any issues that may affect occupancy rates.

You’ll have access to our CMS, shared drive for media, and a dedicated VoIP line. Familiarity with basic photo editing and scheduling tools like Buffer or Meta Business Suite is a plus, but I’m primarily interested in accuracy, clear communication and solid organisational habits.