Repair Service Representative - 1st Shift
Budget / Salary$21.58–37.96
TypeFull-time job
LocationUnited States
Posted1 hour ago
Work Flexibility: RemoteSchedule
1st Shift: Mon - Fri, 6:55am- 3:25pm CST
What you will do
As the Repair Service Representative, you will serve as the primary point of contact for all customer and sales representative inquiries regarding repairs, providing comprehensive information on basic product details, service pricing, and available service options/processes
Support a phone queue for repair inquiries while multitasking, i.e., answering support cases (via email) for our customers, Sales Representatives, and other field personnel
Provide Repair Estimates to customers to gain their approval or rejection on proceeding with Repair/Return (i.e., triage) orders, in accordance with business processes
Advise accounts on ProCare programs during repair approval/pricing confirmation calls
Work with cross-functional teams to prioritize urgent repair orders
Maintain meticulous documentation for each order; assist in team’s shared inbox
Manage repair order intake and repair approvals for assigned regions
Communicate guidelines and policies effectively with all internal and external customers. Escalate urgent situations to leadership when necessary
Enter complaint information in a timely manner for tracking and visibility
Maintain excellent customer service throughout all interactions
Timeliness, professionalism, and genuine care in their interactions (via phone, in person or email) will be key metrics for this individual’s performance
What you need
Required
High School Diploma or GED
Two (2) years’ relevant work experience
Preferred
Preferred candidate resides in Pacific or Mountain Time Zone
Call center, phone queue, remote work experience
Proficiency in MS Excel, Word, Access, Outlook, Oracle, SAP, Salesforce, and ERP systems (including data analysis tools i.e. queries, pivot tables, etc.)
United States of America Pay Ranges:
USN: $21.58 - $29.20 USD Hourly
US5: $22.66 - $30.66 USD Hourly
US10: $23.74 - $32.12 USD Hourly
US15: $24.82 - $33.58 USD Hourly
US20: $25.90 - $35.04 USD Hourly
US30: $28.06 - $37.96 USD Hourly
View the U.S. work location and transparency guide to find the pay range for your location.
Travel Percentage: NoneStryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.Originally posted on Himalayas
1st Shift: Mon - Fri, 6:55am- 3:25pm CST
What you will do
As the Repair Service Representative, you will serve as the primary point of contact for all customer and sales representative inquiries regarding repairs, providing comprehensive information on basic product details, service pricing, and available service options/processes
Support a phone queue for repair inquiries while multitasking, i.e., answering support cases (via email) for our customers, Sales Representatives, and other field personnel
Provide Repair Estimates to customers to gain their approval or rejection on proceeding with Repair/Return (i.e., triage) orders, in accordance with business processes
Advise accounts on ProCare programs during repair approval/pricing confirmation calls
Work with cross-functional teams to prioritize urgent repair orders
Maintain meticulous documentation for each order; assist in team’s shared inbox
Manage repair order intake and repair approvals for assigned regions
Communicate guidelines and policies effectively with all internal and external customers. Escalate urgent situations to leadership when necessary
Enter complaint information in a timely manner for tracking and visibility
Maintain excellent customer service throughout all interactions
Timeliness, professionalism, and genuine care in their interactions (via phone, in person or email) will be key metrics for this individual’s performance
What you need
Required
High School Diploma or GED
Two (2) years’ relevant work experience
Preferred
Preferred candidate resides in Pacific or Mountain Time Zone
Call center, phone queue, remote work experience
Proficiency in MS Excel, Word, Access, Outlook, Oracle, SAP, Salesforce, and ERP systems (including data analysis tools i.e. queries, pivot tables, etc.)
United States of America Pay Ranges:
USN: $21.58 - $29.20 USD Hourly
US5: $22.66 - $30.66 USD Hourly
US10: $23.74 - $32.12 USD Hourly
US15: $24.82 - $33.58 USD Hourly
US20: $25.90 - $35.04 USD Hourly
US30: $28.06 - $37.96 USD Hourly
View the U.S. work location and transparency guide to find the pay range for your location.
Travel Percentage: NoneStryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.Originally posted on Himalayas
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