Repair Disabled Lenovo Yoga Inputs

via Freelancer ·

Budget / Salary$30–250
TypeFreelance project
LocationRemote
Posted2 hours ago
I have three identical Lenovo Yoga C940-14IIL laptops whose built-in keyboards and trackpads all failed within the past few months. None of them are stuck in tablet mode, and external USB/HID devices still work, so I’m convinced the problem was introduced by a recent Windows or driver update rather than by physical damage.

What I need
First, connect remotely (TeamViewer, AnyDesk or your preferred secure tool) to one unit, track down the exact service, registry entry, driver package, firmware setting or Windows Update that disabled the internal HID devices, and restore full keyboard-and-trackpad functionality. Once that machine is stable after reboot and sleep cycles, walk me through the fix so I can repeat it on the remaining two laptops.

Key points
• Hardware model: Lenovo Yoga C940-14IIL
• Operating system: all three run a fully-patched Windows build (10 or 11 depending on unit)
• Standard rollback of individual drivers and Windows Updates did NOT solve the issue
• External keyboards/mice work flawlessly; issue is limited to onboard HID

Deliverables
1. Live remote repair of one laptop, with the machine’s keyboard and trackpad operating normally afterwards.
2. A clear, step-by-step set of instructions (screen captures or concise text is fine) that lets me replicate the solution on the other two devices.
3. Brief summary of what caused the failure so I can prevent it on future updates.

If you’ve solved similar Lenovo, Intel HID, Windows Update or driver-conflict problems before, I’m ready to start as soon as we can schedule a remote session.

Because this is an older laptop and not worth that much, I am sorry but I do now want to put alot of money or time into this. Honestly, if someone can get this fixed in about 30-45 minutes for about $50, I will consider. More than that, just not worth it to me. Thanks.
troubleshooting technical support computer repair
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