Remote Tech Infrastructure Support Manager -- 2

I need a reliable professional who can step in remotely and run both our technical support desk and our core infrastructure operations. The role centres on two main streams of work:

• Technical support – rapid troubleshooting of user-facing issues and continuous system monitoring to catch problems before they escalate.
• IT infrastructure support – hands-on network management, routine and corrective server maintenance, plus day-to-day security management to keep our environment compliant and protected.

You’ll have remote access to our estate (Windows and Linux servers, mixed-vendor networking gear, cloud dashboards, ticketing platform). I’ll provide all necessary credentials and a short hand-over; after that I expect you to own the queue, document fixes, and escalate only when you hit a true blocker.

Key deliverables
• Clear, time-stamped resolution notes for every ticket you close
• Weekly health report covering network, server and security metrics
• A concise improvement plan after your first month outlining ways to tighten security, reduce recurring incidents, or streamline monitoring

Success is measured by reduced mean time to resolution, zero unplanned downtime, and full audit-ready logs. If you’re comfortable working independently across troubleshooting, system monitoring, network, server and security management, let’s talk.