Remote Patient Scheduling Specialist

Description
Are you someone who enjoys helping people, stays calm under pressure, and thrives in a fast-paced environment?
We're looking for experienced English-speaking professionals to join our growing remote team as Patient Scheduling Specialists. In this role, you'll serve as the first point of contact for patients scheduling important medical imaging appointments, providing a professional, compassionate, and efficient experience from start to finish.
This is an excellent opportunity for someone with strong customer service skills who enjoys balancing accuracy, empathy, and productivity while working from home.
What You'll Do
As part of our scheduling team, you will:

Answer inbound patient calls professionally and confidently

Make outbound calls when follow-up is required

Respond to patient inquiries via email

Schedule, reschedule, and confirm appointments

Verify and update patient information accurately

Explain scheduling requirements and appointment preparation instructions

Communicate clearly and professionally with patients and internal teams

Navigate multiple systems while documenting interactions accurately

Deliver an exceptional patient experience on every interaction

Contract & Compensation

$5.50 USD per hour

Paid weekly in arrears

Independent contractor position

Schedule

Monday through Friday

Weekends off

Shifts scheduled between 7:00 AM and 7:00 PM Eastern Time (EST)

Training
Your onboarding includes:

Two weeks of paid product training

One week of nesting with coaching support

Transition into production immediately after nesting

Equipment & Technical Requirements
A company laptop will be shipped to successful candidates. However, applicants must already have a computer that meets the following requirements.
Minimum requirements:

Windows 11 computer (Mac devices are not supported)

Intel i5 processor or higher

Minimum 16 GB RAM

Webcam

USB headset

Reliable fiber internet with a wired Ethernet connection

Quiet, professional workspace free from distractions

A second monitor

A backup power solution is strongly preferred to help ensure uninterrupted productivity during power outages.

Application Process
To ensure a fair and consistent hiring process, all applicants must complete every stage.
Successful candidates will progress through:

Application Form

Prescreen Questionnaire

One-Way Video Interview

Live Interview

Final Interview

Please Note

This is an English-speaking position.

All communication during the hiring process will be conducted in English.

Resumes must be submitted in English to be considered.

Requirements
We're Looking For Someone Who

Speaks and writes fluent English

Has excellent communication and active listening skills

Is patient, empathetic, and professional

Can build trust quickly with patients

Is highly organized with exceptional attention to detail

Is comfortable multitasking across multiple applications

Works well independently in a remote environment

Learns new systems quickly

Maintains accuracy while working efficiently

Is dependable, accountable, and punctual

Preferred Experience
Candidates with experience in one or more of the following will be highly regarded:

Medical scheduling

Healthcare administration

Medical receptionist

Patient support

Call center customer service

Appointment scheduling

Healthcare customer service

Originally posted on Himalayas