Remote Online Store Chat Support

A major US outdoor retail company is looking for chat agents to assist online store customers.

Scope of work:
• Answer customer questions in chat: product availability, sizing, order status, delivery, returns (scripts provided)
• Help with checkout and gear recommendations
• Escalate complex cases to a senior operator per checklist
• Keep brief notes on each inquiry in the CRM
• Meet response time SLA (under 2 minutes)
• Work a fixed schedule: 6 hours per day, 5 days per week
We provide:
• Training (2 days, paid)
• Scripts, knowledge base, escalation checklist
• CRM and chat panel access
• A supervisor for the first week
• Hourly payment via Milestone
Freelancer requirements:
• Fluent written English
• Stable internet and a quiet workspace
• Attention to detail, politeness, ability to follow scripts
• Willingness to work a fixed schedule
• Communication only via Freelancer chat
• Willingness to complete a short test task (5–7 inquiries)
Rate: 20 per hour
Language: English