Remote Live Chat Agent

Key Responsibilities:

Handling customer queries on Web Chat, E-mails and Social Media

Educate current and potential customers with product and service information

Maintain accurate customer records

Identify and escalate priority issues to the Team Leader and Ops Team

Actively participate in team meetings

Key Performance Indicators:

Handle all queries in a polite, professional manner

Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution

Educate customers on services and processes

Escalate any issues to the Team Leader

Achieve agreed KPIs and Objectives

Adhere strictly to shift schedules

Adhere to laid down internal policies, procedures and processes

Work collaboratively with the team

Qualifications

A Bachelors degree from any stream if a Fresher

Minimum HSC with a minimum of 1 year of relevant experience

Passionate about customer care

Good typing skill

Fluent in written and spoken English

Able to work well under pressure and under minimum supervision

A fast learner who is able to work with set targets

Must be time flexible and able to work in a rotational shift system including Public holidays and weekends

Additional Information

IT Asset provided

5 Days working

Health and vision Insurance

Annual Bonus

Night Shift Allowance

Overtime Payment

Referral Hire Bonus

Team Outings

Education allowance (Training courses, Udemy, Coursera, etc.)

Job Location: Remote

Originally posted on Himalayas