Remote E-commerce Technical Support Expert
Budget / SalaryHourly project
TypeFreelance project
LocationRemote
Posted1 hour ago
Foreverlee Photography LLC is looking for a reliable Technical Support Specialist to handle customer inquiries for our e-commerce store. This is an ongoing, part-time role with hourly pay.
Scope of work:
• Respond to customer tickets and emails regarding order issues, product defects, returns, and shipping delays
• Troubleshoot basic technical issues (e.g., website navigation errors, checkout problems, account access) and guide customers to a solution
• Escalate complex technical bugs to the development team with detailed bug reports
• Maintain clear communication and a polite, professional tone in all interactions
• Work an agreed schedule (approx. 20–25 hours per week)
We provide:
• Access to our helpdesk software (Zendesk/Freshdesk) and store backend
• Internal knowledge base and troubleshooting guides
• Onboarding and training on our products and systems
• Hourly payment via Milestone
Freelancer requirements:
• Proven experience in technical support, preferably for e-commerce or SaaS (links/examples required)
• Familiarity with helpdesk ticketing systems and basic troubleshooting
• Strong written English and attention to detail
• Stable internet connection and a quiet workspace
• Communication only via Freelancer chat
Scope of work:
• Respond to customer tickets and emails regarding order issues, product defects, returns, and shipping delays
• Troubleshoot basic technical issues (e.g., website navigation errors, checkout problems, account access) and guide customers to a solution
• Escalate complex technical bugs to the development team with detailed bug reports
• Maintain clear communication and a polite, professional tone in all interactions
• Work an agreed schedule (approx. 20–25 hours per week)
We provide:
• Access to our helpdesk software (Zendesk/Freshdesk) and store backend
• Internal knowledge base and troubleshooting guides
• Onboarding and training on our products and systems
• Hourly payment via Milestone
Freelancer requirements:
• Proven experience in technical support, preferably for e-commerce or SaaS (links/examples required)
• Familiarity with helpdesk ticketing systems and basic troubleshooting
• Strong written English and attention to detail
• Stable internet connection and a quiet workspace
• Communication only via Freelancer chat
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