Quality Systems SaaS Platform Customer Success Specialist

Temporary Customer Success Consultant – Quality Management SaaS Platform

We are looking for a Customer Success Consultant / Quality Management Specialist to work with us on a temporary project basis

The main objective is to help our existing customers successfully adopt and use our online Quality Management Platform on a regular basis.

Project Responsibilities

Following up with assigned customers regularly.
Monitoring customer usage and engagement with the platform.
Helping customers during the initial implementation and onboarding period.
Assisting customers with entering their quality-related data and records into the system.
Explaining platform features and helping users understand how to use them correctly.
Following up on pending customer tasks and required entries.
Identifying customer difficulties, questions, and recurring issues.
Providing a short summary of customer progress, issues, and required follow-ups.

Preferred Experience

Experience in one or more of the following is preferred:

ISO 9001
ISO 22000
Food Safety Management Systems
Quality Management Systems
Customer Success / Customer Support

We are looking for someone who is:
Organized and proactive
Good at communicating with customers
Comfortable using web-based software
Able to learn a new platform quickly
Familiar with quality management concepts
Good at identifying customer needs and improvement opportunities
Reliable with regular follow-up

Please include in your proposal:
1. Your experience with ISO / Quality Management
2. Your experience in Customer Success or Customer Support.
3. Experience working with SaaS or digital platforms.
4. Your availability during the project.
5. Your expected rate for the temporary project.
6. Examples of similar work, if available.

The primary goal of this project is simple: help customers adopt the platform, use it correctly and consistently, and provide actionable feedback to improve the customer experience and platform features.