Quality Coordinator
TypeFull-time job
LocationIndia
Posted3 hours ago
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Job Responsibilities:
Leads complex quality analysis, program coordination, and process optimization. Owns client reporting for assigned projects and mentors junior staff. Shared accountability with Project Managers.Key Responsibilities
Build and maintain quality dashboards (throughput, accuracy, error mix, trend lines) and share concise summaries.
Perform sampling and guideline-adherence checks; log defects with categorization and severity.
Track corrective actions to closure; verify re-tests and document outcomes.
Coordinate training sessions and refreshers; manage attendance and quick assessments.
Keep guidelines/SOPs/rubrics current and version-controlled; manage release notes.
Prepare client-ready exports (tables, charts) with consistent formatting and footnotes.
Liaise with PMs and Ops to align timelines and inputs for reporting and audits.
Manage access requests and permissions for QA tools and folders.
Support vendor coordination (checklists, SLAs, documentation requests).
Identify minor process gaps and suggest simple fixes (templates, checklists).
Additional Job Details:
Education
Bachelor’s degree in Linguistics or a related language field strongly preferred; degrees in Quality, Operations, Business, or Data/Engineering also considered, or equivalent experience.
Graduates of top-tier universities preferred.
Experience
3-7 years of experience in operations/quality coordination, linguistic quality review, or data analysis.
Skills
Organization across multiple small workstreams; attention to detail.
Clear communication with internal teams, vendors, and PMs.
Good use of spreadsheets and task boards; basic BI familiarity is a plus.
Applies SOPs and QA checks consistently; escalates risks early.
Operates independently day to day in a remote environment.
Scope & Autonomy
Manages small/medium quality workstreams within defined processes.
Independent in routine decisions; seeks guidance for non-standard items.
Collaboration with cross-functional teams.
Originally posted on Himalayas
When creating your Workday account and entering personal information like name, address, please do not use ALL CAPS.
Thank you!
NOTICE: For Privacy Policy please review here
Job Responsibilities:
Leads complex quality analysis, program coordination, and process optimization. Owns client reporting for assigned projects and mentors junior staff. Shared accountability with Project Managers.Key Responsibilities
Build and maintain quality dashboards (throughput, accuracy, error mix, trend lines) and share concise summaries.
Perform sampling and guideline-adherence checks; log defects with categorization and severity.
Track corrective actions to closure; verify re-tests and document outcomes.
Coordinate training sessions and refreshers; manage attendance and quick assessments.
Keep guidelines/SOPs/rubrics current and version-controlled; manage release notes.
Prepare client-ready exports (tables, charts) with consistent formatting and footnotes.
Liaise with PMs and Ops to align timelines and inputs for reporting and audits.
Manage access requests and permissions for QA tools and folders.
Support vendor coordination (checklists, SLAs, documentation requests).
Identify minor process gaps and suggest simple fixes (templates, checklists).
Additional Job Details:
Education
Bachelor’s degree in Linguistics or a related language field strongly preferred; degrees in Quality, Operations, Business, or Data/Engineering also considered, or equivalent experience.
Graduates of top-tier universities preferred.
Experience
3-7 years of experience in operations/quality coordination, linguistic quality review, or data analysis.
Skills
Organization across multiple small workstreams; attention to detail.
Clear communication with internal teams, vendors, and PMs.
Good use of spreadsheets and task boards; basic BI familiarity is a plus.
Applies SOPs and QA checks consistently; escalates risks early.
Operates independently day to day in a remote environment.
Scope & Autonomy
Manages small/medium quality workstreams within defined processes.
Independent in routine decisions; seeks guidance for non-standard items.
Collaboration with cross-functional teams.
Originally posted on Himalayas
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