PT- e-Live Verification Phone Agent- Remote

United StatesThis position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.
Location:
2727 N Central Ave, Phoenix, Arizona 85004 United States of AmericaPart-Time - Live Verify Phone Agent (Remote)

Important: Please complete your application on the same computer you intend to use for work. The application includes required compatibility testing and is not mobile-friendly.

Agents support U-Haul's TruckShare 24/7 program by reviewing customer information, IDs, and selfies to approve rentals and help prevent fraud. This is a phone-focused customer service role that includes inbound/outbound calls, customer chats, and verification sessions in a fast-paced, high-volume environment. Successful agents can multitask, navigate multiple systems, identify potential fraud concerns, and deliver excellent customer service while assisting multiple customers simultaneously. Candidates should be able to effectively manage stress, remain adaptable, and maintain performance standards in a fast-paced environment.

Essential Functions
Review customer information and verification documents

Verify identity and rental eligibility

Handle inbound and outbound customer calls

Support customers through phone, chat, and online verification tools

Document customer interactions and verification outcomes

Meet quality, accuracy, and productivity standards

Requirements
1+ year of customer service experience (high-volume phone experience preferred)

Strong communication, problem-solving, and multitasking skills

Comfortable navigating multiple systems simultaneously

Strong attention to detail and decision-making abilities

Reliable attendance and punctuality

Pay & Benefits
Starting pay: $16/hour

Growth opportunities up to $19/hour within 6-9 months based on performance and attendance

Eligible bilingual agents may earn $18/hour after passing bilingual assessments

Comprehensive part-time benefits including Medical, Dental, Vision, Rx Savings, and 401(k)

Availability Requirements
Minimum 25 hours of availability per week

Must be available to work Saturday and Sunday (6 consecutive hours each day)

Must be available Friday, Saturday, and Sunday

Schedule commitment required for the first 6 months

Holiday availability required

Hours and schedules vary based on business needs

Current Priority Shifts (Arizona Time)
5:00 PM - 11:00 PM AZ

1:00 PM - 7:00 PM AZ

3:00 AM - 9:00 AM AZ (limited need)

Education Program
Virtual Instructor-led education followed by hands-on experience and ongoing coaching

Phone calls are introduced early in education

Full 90-day training commitment required

Consistent attendance, camera on participation, and professionalism are essential

Current Education Class
Start Date: 10/27/2026

Schedule: 2 weeks: Tuesday, Wednesday, Friday, Saturday & Sunday

Hours: 8:00 AM - 2:00 PM (Arizona Time)

Work-From-Home Requirements
Quiet, professional, distraction-free home workspace

Reliable high-speed internet with Ethernet connection

Childcare/dependent care arrangements in place during working hours

Camera participation required during training and meetings

Virtual backgrounds are not permitted

Technical Requirements
Windows 11 PC

16GB RAM minimum (32GB recommended)

SSD with available storage

Webcam and wired USB headset

Internet speeds:

50 Mbps download minimum

5 Mbps upload minimum

Under 100ms ping

Application Requirements - Must be included in your application to be considered:
Screenshot of your results for the Computer Specs test

Screenshots of your scores for the in your Facial Recognition Assessment

Complete Criteria Assessments: Live Verify: 4 Part Assessment

Applications are not currently accepted from Residents of: CA, CO, MD, MA, OR, RI, NJ, WA, or the District of Columbia or outside of the US.

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Originally posted on Himalayas