Program Manager

Overview
MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.
Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.
Responsibilities
Summary
The Program Manager focuses on building and leading a highly motivated program supporting our client(s). This role is responsible for collaborating to create a process that will drive expectations within a specified account base. The Program Manager hires, coaches, trains, develops, and mentors their team, executes market and account plans, collects real-time account information, partners with the client to drive innovation and value, and ultimately drives business results. 
Essential Job Functions:
Plan and direct the program’s activities to achieve financial and performance targets mutually established by MarketSource and the client

Direct functions and performance within the program, including oversight and monitoring of employee activity

Manage client commitments and expectations

Monitor Program objectives and provide critical performance feedback to the client and leadership

Coach and develop team members to drive performance and exceed program goals and objectives

Develop and implement processes to measures and drive performance

Provide analysis for ad-hoc executive management reporting

Coordinate contingency plans supporting business continuity when employees are unavailable for extended periods of time

Manage Program Profit & Loss

Perform regular financial and program reviews with client’s management staff and MarketSource

Manage and direct staff including recruitment, selection, and development to achieve Company goals and objectives

Define, plan, communicate, and measure employees on team objectives associated with effective territory management within, and in conjunction with, program initiatives

Instill a strong operating rhythm within the team that fully leverages the CRM tool for account management, forecasting, and reporting

Manage established processes associated with performing employee performance reviews, hiring, promoting, terminating, and disciplining employees

Ensure effective control of results, and takes corrective actions to guarantee that achievement of objectives fall within designated expectations

Assist team with maintaining relationships, negotiating, and closing opportunities

Train team on necessary skills, tools utilization, product information, and business intelligence

Oversee the execution of CPG sales and account-management strategies across retail, wholesale, grocery, drug, club, mass, specialty, distributor, and e-commerce channels, as applicable.

Ensure programs effectively execute against core CPG growth drivers, including distribution, pricing, shelving, merchandising, promotional activity, innovation, assortment, and product availability.

Qualifications
Required Knowledge, Skills, and Abilities:

Strong understanding of the Consumer Packaged Goods industry, including manufacturers, retailers, wholesalers, distributors, brokers, and other channel partners.

Strong understanding of CPG sales fundamentals, including distribution, pricing, shelving, merchandising, promotional planning, innovation, assortment, category management, and customer development.

Proven experience developing, implementing, and managing high performance programs with aggressive goals and delivering successful result

High tolerance for ambiguity demonstrated in the ability to quickly adapt to changing priorities, responsibilities, and business needs

Strong business acumen

Ability to build strong partnerships with internal employees as well as external stakeholders

Proven ability to analyze and improve work processes for efficiency

Demonstrated ability to be a team player/coach

Demonstrated leadership, motivational and influencing skills

Excellent written, oral and presentation skills

Ability to present to senior leaders and executives, as well as small and large groups

Ability to maintain professional demeanor; demonstrate integrity and confidentiality

Proficient in MS Office (Excel, Word, PowerPoint, and Outlook)

Job Requirements:

Bachelor's degree in business administration or related field, or equivalent experience in lieu of degree 

3+ years’ experience in sales environment

~25% travel within the market with occasional out of state and overnight travel

Additional Information
MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:
Medical, dental & vision

401(k)/Roth

Insurance (Basic/Supplemental Life & AD&D)

Short and long-term disability

Health & Dependent Care Spending Accounts (HSA & DCFSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others." Individual compensation offered for this position will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Posted Salary Range
USD $70,000.00 - USD $100,000.00 /Yr.Originally posted on Himalayas