Pre-Sales Live Chat Support

I’m looking for a reliable live-chat specialist who can jump in and handle all pre-purchase conversations for my brand. Your main goal is to give prospective customers fast, accurate answers that turn curiosity into confirmed orders.

Scope of questions you’ll field:
• Product details, pricing, and real-time stock availability
• Guidance on choosing the right product or service for their needs
• Delivery options, returns, and payment methods

You’ll cover three channels:
• The chat box on my website
• Direct messages on our social media accounts
• The built-in messaging system on our online store

What I expect:
• Real-time responses during the agreed-upon hours
• A friendly, persuasive tone that reflects our brand voice
• Clear documentation of each chat (customer name, question, resolution) in a shared log
• Escalation of any uncommon or complex issues to me via email or Slack

If you have experience with typical live-chat platforms, social inbox tools, or e-commerce dashboards, mention it—it will help us get up and running quickly.