Portuguese Phone Customer Support

I run a small but growing operation that now receives a steady flow of calls in Brazil, and I want every client to reach a friendly, competent voice instead of voicemail. Your role is to answer inbound calls in Portuguese, listen actively, resolve issues when the answer is straightforward, and open a ticket or escalate anything more complex.

You will have access to our knowledge base, simple scripts, and a ticket-tracking tool so you’re never left guessing. All interactions should be logged right after the call so I can see what was handled, what needs a follow-up, and the overall mood of the customer. Clear diction, a quiet workspace, and a reliable headset are must-haves, as is availability during standard Brasília business hours.

Deliverables
• Real-time call handling in Portuguese focused on suporte ao cliente
• Brief ticket or call log for every interaction (CRM access provided)
• End-of-day summary highlighting unresolved issues or recurring questions

If you are patient, articulate, and genuinely enjoy helping people over the phone, I’m eager to hear from you.