Philippines Live Chat Support Specialist

I need a dependable, detail-oriented assistant in the Philippines who can stay on top of our website’s live-chat queue and resolve customer inquiries in real time. Your core duty is simple yet vital: greet visitors promptly, understand their questions, and guide them to a clear resolution or hand-off when escalation is needed.

You will work inside our browser-based chat dashboard, so a fast, stable connection and fluent written English are essential. I’ll provide a product FAQ, tone guidelines, and short scenario training; from there, I’m counting on you to keep response times low, maintain a friendly brand voice, and log each interaction accurately so I can track recurring issues.

Deliverables I expect each day:
• Continuous live-chat coverage during the agreed shift
• Accurate tags/notes for every conversation
• A concise end-of-shift summary highlighting common themes, unresolved tickets, and any suggestions you have for improving our knowledge base

If you have prior e-commerce or SaaS chat experience, mention it—though what matters most is reliability, quick thinking, and a genuine desire to help customers.