Patient Appointment Scheduling Support

I run a small medical practice and need reliable help keeping my appointment book organized. Your core responsibility is to handle all scheduling requests that come in, place each confirmed slot on my Google Calendar, and then call the patient immediately afterward to confirm the details.

Because we work with protected health information, you must already be familiar with HIPAA-compliant workflows and possess a friendly, professional phone manner. Experience in a clinical or insurance-related setting is a plus, but what matters most is accuracy and consistency—every appointment needs to land in the right time block the first time.

Daily workflow
• Monitor incoming requests, offer available openings, and lock in the chosen slot on Google Calendar.
• Place a brief confirmation call to the patient: review date/time, instructions, and document any questions for me.
• Update a simple call-log sheet so I can see who was reached and any follow-up notes at a glance.

Acceptance criteria
• Calendar is fully updated by end of each business day with zero double-bookings.
• At least 90 % of scheduled patients have a corresponding confirmation call note.
• All patient data handled in compliance with HIPAA guidelines.

If you’ve managed medical calendars before and enjoy patient interaction by phone, I’d love to hear how you can plug into this workflow smoothly and start making my day run leaner.