Patient & Administrative Support
Budget / Salary$700–900
TypeFull-time job
LocationPhilippines, South Africa
Posted3 hours ago
We are recruiting on behalf of a growing healthcare practice looking for a confident, personable, and highly organized Patient & Administrative Support Assistant to join their remote team.
This role is ideal for someone who is naturally comfortable speaking with people, enjoys solving problems, and can confidently handle phone calls, emails, scheduling, and day-to-day administrative tasks.
You will be an important point of contact for patients and will help ensure that the administrative side of the practice runs smoothly. The successful candidate will be warm and approachable, but also outspoken and confident enough to take ownership of conversations rather than simply taking messages.
This is an excellent opportunity for someone early in their career who is eager to learn, develop their healthcare administration skills, and become a trusted member of a growing team.
Key Responsibilities
Patient & Phone Support
Answer inbound patient phone calls in a friendly, professional, and confident manner
Handle general patient questions and direct more complex issues to the appropriate team member
Take accurate messages and ensure follow-ups are completed
Communicate with patients via phone, email, and text
Provide a warm and professional first point of contact for patients
Scheduling & Calendar Management
Schedule and coordinate patient appointments
Manage calendars and ensure appointments are accurately recorded
Assist with rescheduling and appointment changes
Follow up with patients where required to keep schedules moving
Administrative Support
Assist with patient billing and invoicing
Track and follow up on outstanding administrative items
Support the patient intake process and ensure required information is collected
Maintain accurate and organized patient and administrative records
Complete basic Excel and spreadsheet tasks
Assist with general administrative projects as required
Communication & Follow-Up
Monitor emails and messages and ensure they receive a timely response
Track outstanding requests and follow up until they are resolved
Make sure nothing falls through the cracks
Escalate issues appropriately when they require clinical or senior-level input
What We're Looking For
The personality fit is extremely important for this role.
We're looking for someone who is:
Confident and outspoken — comfortable picking up the phone and speaking with patients
Warm, personable, and approachable
An excellent communicator with strong spoken and written English
Proactive rather than reactive
Comfortable asking questions and finding solutions
Highly organized and detail-oriented
Reliable and able to manage multiple tasks at once
Comfortable working independently once trained
Calm and professional when dealing with patients
A natural problem solver with good common sense
Comfortable taking ownership rather than waiting to be told what to do
Experience & Qualifications
Required:
Previous experience in customer service, administration, reception, or a similar role
Strong verbal and written English
Confidence handling phone calls
Good organizational and time-management skills
Basic proficiency with Excel/Google Sheets
Strong attention to detail
Ability to work independently in a remote environment
Preferred:
Previous healthcare, medical office, or patient-facing experience
Experience with scheduling or calendar management
Experience with billing or invoicing
Experience working with CRM, EHR, or practice-management software
The Ideal Candidate
The ideal candidate is someone who doesn't hide behind email.
If a patient needs help, they're comfortable picking up the phone. If something is outstanding, they'll follow up. If they don't know the answer, they'll ask the right person and make sure the issue gets resolved.
You should be naturally personable, confident, organized, and willing to take ownership of your workload.
This role would suit someone who wants to become a trusted operational support person within a growing healthcare business, rather than someone looking for repetitive data-entry work.
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
NO TRACKER. NO PROBLEM
Originally posted on Himalayas
This role is ideal for someone who is naturally comfortable speaking with people, enjoys solving problems, and can confidently handle phone calls, emails, scheduling, and day-to-day administrative tasks.
You will be an important point of contact for patients and will help ensure that the administrative side of the practice runs smoothly. The successful candidate will be warm and approachable, but also outspoken and confident enough to take ownership of conversations rather than simply taking messages.
This is an excellent opportunity for someone early in their career who is eager to learn, develop their healthcare administration skills, and become a trusted member of a growing team.
Key Responsibilities
Patient & Phone Support
Answer inbound patient phone calls in a friendly, professional, and confident manner
Handle general patient questions and direct more complex issues to the appropriate team member
Take accurate messages and ensure follow-ups are completed
Communicate with patients via phone, email, and text
Provide a warm and professional first point of contact for patients
Scheduling & Calendar Management
Schedule and coordinate patient appointments
Manage calendars and ensure appointments are accurately recorded
Assist with rescheduling and appointment changes
Follow up with patients where required to keep schedules moving
Administrative Support
Assist with patient billing and invoicing
Track and follow up on outstanding administrative items
Support the patient intake process and ensure required information is collected
Maintain accurate and organized patient and administrative records
Complete basic Excel and spreadsheet tasks
Assist with general administrative projects as required
Communication & Follow-Up
Monitor emails and messages and ensure they receive a timely response
Track outstanding requests and follow up until they are resolved
Make sure nothing falls through the cracks
Escalate issues appropriately when they require clinical or senior-level input
What We're Looking For
The personality fit is extremely important for this role.
We're looking for someone who is:
Confident and outspoken — comfortable picking up the phone and speaking with patients
Warm, personable, and approachable
An excellent communicator with strong spoken and written English
Proactive rather than reactive
Comfortable asking questions and finding solutions
Highly organized and detail-oriented
Reliable and able to manage multiple tasks at once
Comfortable working independently once trained
Calm and professional when dealing with patients
A natural problem solver with good common sense
Comfortable taking ownership rather than waiting to be told what to do
Experience & Qualifications
Required:
Previous experience in customer service, administration, reception, or a similar role
Strong verbal and written English
Confidence handling phone calls
Good organizational and time-management skills
Basic proficiency with Excel/Google Sheets
Strong attention to detail
Ability to work independently in a remote environment
Preferred:
Previous healthcare, medical office, or patient-facing experience
Experience with scheduling or calendar management
Experience with billing or invoicing
Experience working with CRM, EHR, or practice-management software
The Ideal Candidate
The ideal candidate is someone who doesn't hide behind email.
If a patient needs help, they're comfortable picking up the phone. If something is outstanding, they'll follow up. If they don't know the answer, they'll ask the right person and make sure the issue gets resolved.
You should be naturally personable, confident, organized, and willing to take ownership of your workload.
This role would suit someone who wants to become a trusted operational support person within a growing healthcare business, rather than someone looking for repetitive data-entry work.
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
NO TRACKER. NO PROBLEM
Originally posted on Himalayas
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