Part-Time Shopify Customer Service Assistant | Long-Term Opportunity with Room for Growth
Budget / SalaryHourly project
TypeFreelance project
LocationRemote
Posted1 hour ago
Part-Time Shopify Customer Service Assistant | Long-Term Opportunity with Room for Growth
Location: Remote
Hours: Approximately 9–14 hours per week
Start: As soon as possible
We are an established U.S. e-commerce business looking for a dependable, experienced customer service assistant to provide friendly, accurate email support. We hope to find someone interested in a long-term working relationship with our small team.
This role will begin with customer service, with the opportunity to take on other administrative and e-commerce tasks and additional hours as we build a strong working relationship.
Training and a handover will be provided.
What you’ll do
Respond to customer emails through Keeping, our shared inbox platform.
Help customers with order status, tracking, delivery questions, returns, and exchanges.
Use Shopify to look up orders and make authorized updates.
Follow our store policies while responding with warmth and good judgment.
Keep track of open issues and follow through until they are resolved.
Communicate with the owner through WhatsApp when questions or issues need her attention.
Recognize when an issue needs approval rather than making assumptions.
What we’re looking for
Previous customer service experience with Shopify or another e-commerce business.
Excellent written English and a friendly, natural email style.
Strong attention to detail and reliable follow-through.
Ability to work independently while knowing when to ask for help.
Clear, direct, and honest communication. As a small business owner juggling many responsibilities, I may not always give complete instructions upfront. I need someone comfortable asking follow-up questions, telling me what information is missing, and saying when they don’t know an answer. You don’t need to know everything. We can work through questions together.
Reliable internet access and a computer.
Experience with Keeping is helpful, but experience with another shared inbox or help desk is also welcome.
Discretion when handling customer information and internal business matters.
Interest in learning and taking on additional responsibilities over time.
Schedule
We anticipate approximately 9–14 hours per week, primarily Monday through Friday. We’ll agree on consistent inbox coverage times, with some overlap during U.S. Eastern business hours for communication and training.
Additional holiday hours or occasional weekend coverage may be available by mutual agreement. No phone support is required.
To apply, please include:
A brief introduction and your relevant customer service experience.
Your experience with Shopify and email support platforms.
Your availability in U.S. Eastern Time and earliest start date.
Whether you currently support other businesses and how this role would fit your schedule.
Any additional administrative or e-commerce skills you could bring to the role.
A short sample response to this customer:
“My tracking says delivered, but I haven’t received my package. This order is a birthday gift for next week. Can you help?”
Please write the sample in your own words without AI assistance. We want to hear your communication style.
Location: Remote
Hours: Approximately 9–14 hours per week
Start: As soon as possible
We are an established U.S. e-commerce business looking for a dependable, experienced customer service assistant to provide friendly, accurate email support. We hope to find someone interested in a long-term working relationship with our small team.
This role will begin with customer service, with the opportunity to take on other administrative and e-commerce tasks and additional hours as we build a strong working relationship.
Training and a handover will be provided.
What you’ll do
Respond to customer emails through Keeping, our shared inbox platform.
Help customers with order status, tracking, delivery questions, returns, and exchanges.
Use Shopify to look up orders and make authorized updates.
Follow our store policies while responding with warmth and good judgment.
Keep track of open issues and follow through until they are resolved.
Communicate with the owner through WhatsApp when questions or issues need her attention.
Recognize when an issue needs approval rather than making assumptions.
What we’re looking for
Previous customer service experience with Shopify or another e-commerce business.
Excellent written English and a friendly, natural email style.
Strong attention to detail and reliable follow-through.
Ability to work independently while knowing when to ask for help.
Clear, direct, and honest communication. As a small business owner juggling many responsibilities, I may not always give complete instructions upfront. I need someone comfortable asking follow-up questions, telling me what information is missing, and saying when they don’t know an answer. You don’t need to know everything. We can work through questions together.
Reliable internet access and a computer.
Experience with Keeping is helpful, but experience with another shared inbox or help desk is also welcome.
Discretion when handling customer information and internal business matters.
Interest in learning and taking on additional responsibilities over time.
Schedule
We anticipate approximately 9–14 hours per week, primarily Monday through Friday. We’ll agree on consistent inbox coverage times, with some overlap during U.S. Eastern business hours for communication and training.
Additional holiday hours or occasional weekend coverage may be available by mutual agreement. No phone support is required.
To apply, please include:
A brief introduction and your relevant customer service experience.
Your experience with Shopify and email support platforms.
Your availability in U.S. Eastern Time and earliest start date.
Whether you currently support other businesses and how this role would fit your schedule.
Any additional administrative or e-commerce skills you could bring to the role.
A short sample response to this customer:
“My tracking says delivered, but I haven’t received my package. This order is a birthday gift for next week. Can you help?”
Please write the sample in your own words without AI assistance. We want to hear your communication style.
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