Overnight Windows Helpdesk Support

I need reliable overnight coverage (11 PM–7 AM EST, Sunday through Thursday) for Level 1 helpdesk tickets that come in via phone, email, and our ServiceNow queue. You will work exclusively in a Windows-based environment and are expected to provide intermediate technical support.

Your nightly workload will centre on three common requests:
• Password resets, mainly through Active Directory and Office 365
• Basic software installation or removal using our remote-management tools
• First-tier network connectivity checks—verifying cables, Wi-Fi settings, local adapter status, and documenting findings before any escalation

I measure success by a 15-minute initial response time, clear ticket notes, and proper escalation when issues move beyond Level 1. At the end of each shift, a brief hand-off report summarising open tickets and actions taken is required.

If you are comfortable troubleshooting Windows 10/11, speaking with end users in plain language, and staying alert during overnight hours, this contract should be a smooth fit.