Outbound Sales & Customer Service
TypeFull-time job
LocationPhilippines
Posted1 hour ago
Our client is a leading provider in the manufacturing and commercial supply industry, known for delivering high-quality water filtration products and innovative solutions. They focus on maintaining operational excellence, robust data integrity, and high standards of service across their expansive business network.
They are now seeking to hire an Outbound Sales and Customer Service to deliver exceptional customer experiences while driving sales growth and customer retention. This role serves as the primary contact point for managing customer enquiries, conducting proactive outbound sales calls, and accurately processing orders.
Job Responsibilities
Sales and Customer Experience
Achieve individual and team sales targets through proactive selling and cross-selling activities
Provide expert advice on the water filtration product range and guide customers toward appropriate solutions
Deliver exceptional customer service across phone, email, and online channels
Build strong customer relationships to maintain high levels of customer satisfaction and retention
Order Processing and Administration
Process email and phone orders, subscriptions, returns, credits, and quote requests with complete accuracy
Check delivery schedules and ensure orders are processed for correct delivery dates
Monitor order progress, manage backorders, and proactively communicate updates to customers
Prepare and maintain accurate sales and customer service reports
Enquiry and Case Management
Respond promptly and professionally to customer enquiries, concerns, and complaints to ensure first pass resolution
Follow up on customer enquiries, outstanding orders, and service cases to ensure full completion
Handle customer complaints and escalations professionally by identifying root causes and implementing solutions
Provide advice on after-sales service requests and escalate cases accurately through system workflows
CRM Operations and Team Collaboration
Maintain accurate, complete, and up-to-date customer records in the CRM platform
Record all interactions, enquiries, sales activities, and opportunities in a timely manner
Track customer follow-up activities including call-backs, tasks, and service cases
Collaborate with internal operations, logistics, and finance teams to resolve customer issues
Requirements
Proven experience in customer service and proactive outbound sales
Strong communication and interpersonal skills with high proficiency in written and spoken English
Excellent problem-solving, negotiation, and conflict resolution capabilities
High attention to detail and accuracy in data entry and order processing
Demonstrated ability to multitask, manage competing priorities, and thrive in a fast-paced environment
Proficiency in Microsoft Office applications and CRM software
Nice-to-Have Skills
Direct experience using Zoho CRM and Zoho Books
Prior background in the water filtration, manufacturing, or commercial supply sectors
Experience managing backorders and coordinating with supply chain or logistics teams
Benefits
Permanent work-from-home set-up
Dayshift (Australian Eastern Standard Time business hours)
Full-time job
HMO (STAFF only)
Annual leave
13-month pay
With Government mandated benefits
Originally posted on Himalayas
They are now seeking to hire an Outbound Sales and Customer Service to deliver exceptional customer experiences while driving sales growth and customer retention. This role serves as the primary contact point for managing customer enquiries, conducting proactive outbound sales calls, and accurately processing orders.
Job Responsibilities
Sales and Customer Experience
Achieve individual and team sales targets through proactive selling and cross-selling activities
Provide expert advice on the water filtration product range and guide customers toward appropriate solutions
Deliver exceptional customer service across phone, email, and online channels
Build strong customer relationships to maintain high levels of customer satisfaction and retention
Order Processing and Administration
Process email and phone orders, subscriptions, returns, credits, and quote requests with complete accuracy
Check delivery schedules and ensure orders are processed for correct delivery dates
Monitor order progress, manage backorders, and proactively communicate updates to customers
Prepare and maintain accurate sales and customer service reports
Enquiry and Case Management
Respond promptly and professionally to customer enquiries, concerns, and complaints to ensure first pass resolution
Follow up on customer enquiries, outstanding orders, and service cases to ensure full completion
Handle customer complaints and escalations professionally by identifying root causes and implementing solutions
Provide advice on after-sales service requests and escalate cases accurately through system workflows
CRM Operations and Team Collaboration
Maintain accurate, complete, and up-to-date customer records in the CRM platform
Record all interactions, enquiries, sales activities, and opportunities in a timely manner
Track customer follow-up activities including call-backs, tasks, and service cases
Collaborate with internal operations, logistics, and finance teams to resolve customer issues
Requirements
Proven experience in customer service and proactive outbound sales
Strong communication and interpersonal skills with high proficiency in written and spoken English
Excellent problem-solving, negotiation, and conflict resolution capabilities
High attention to detail and accuracy in data entry and order processing
Demonstrated ability to multitask, manage competing priorities, and thrive in a fast-paced environment
Proficiency in Microsoft Office applications and CRM software
Nice-to-Have Skills
Direct experience using Zoho CRM and Zoho Books
Prior background in the water filtration, manufacturing, or commercial supply sectors
Experience managing backorders and coordinating with supply chain or logistics teams
Benefits
Permanent work-from-home set-up
Dayshift (Australian Eastern Standard Time business hours)
Full-time job
HMO (STAFF only)
Annual leave
13-month pay
With Government mandated benefits
Originally posted on Himalayas
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